⟩ What one should describe clearly to the interviewer about achievements?
☛ What it is that you achieved
☛ What the background and circumstances were
☛ What impact it had on your career/life
☛ What it is that you achieved
☛ What the background and circumstances were
☛ What impact it had on your career/life
Explain what do you like to do for fun?
Tell me how many calls per hour can you make/receive?
Can you explain about a time when a customer call was escalated to your attention. How did you handle it? What was the outcome?
Suppose I am an angry customer; How would you talk me down?
Explain me how do you handle a customer who starts yelling at you as soon as they pick up and find out that you are a telemarketer?
Explain me how do you deal with a customer who demands solutions you cannot provide?
Explain me what your idea of a call center is and how you would utilize your prior experience in providing call center service?
Explain me why do you want to work for our company as Call Center Team Leader?
Explain me how would you handle a call from an angry customer?
Explain the toughest decision you had to make in the last 6 months?