⟩ What are your most proudest Achievements?
Try not to go too far back; try to pick a recent achievement. If you've included an Achievements section in your CV, then this will be a good starting point for you to generate ideas.
Try not to go too far back; try to pick a recent achievement. If you've included an Achievements section in your CV, then this will be a good starting point for you to generate ideas.
Tell me how many calls per hour can you make/receive?
Can you explain about a time when a customer call was escalated to your attention. How did you handle it? What was the outcome?
Suppose I am an angry customer; How would you talk me down?
Explain me how do you handle a customer who starts yelling at you as soon as they pick up and find out that you are a telemarketer?
Explain me how do you deal with a customer who demands solutions you cannot provide?
Explain me what your idea of a call center is and how you would utilize your prior experience in providing call center service?
Explain me why do you want to work for our company as Call Center Team Leader?
Explain me how would you handle a call from an angry customer?
Explain the toughest decision you had to make in the last 6 months?
Tell us what do you do if the dialer puts a Do Not Call number through to you by mistake?