My idea of a call center is that it is a place where people take calls from customers and deliver superb customer service experience. I know that the people who work for call centers are extremely flexible people who adapt to different cultures, different people, and different schedules all at the same time.
Tell me how would you handle an angry call from a customer?
Explain an example of this behaviour?
Explain & list some of the effective listening strategies that would be helpful in the telemarketing industry?
Explain have you ever had conflict with your team leader or manager?
Explain what do you do if the dialer puts a Do Not Call number through to you by mistake?
Tell me within the interview process you may be required to perform a role-play. A popular example of this is being asked to role-play an escalated call with an unhappy customer?
Please tell me what are your strengths and weaknesses?
Explain what have you done to promote great customer service?
Explain What Do You See Are the Key Skills In?
Suppose you just called a customer then what are the steps you will follow during the call?
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