In the middle of handling phone, if the system crashes then I will ask the customer to hold for some time till I get a power back up and if not then try to resolve his/her problem with my knowledge. The best thing in such situation is to ask the customer to call back or note his contact details so you can call once the system is back.
Explain have you ever had conflict with your team leader or manager?
Explain what do you do if the dialer puts a Do Not Call number through to you by mistake?
Tell me within the interview process you may be required to perform a role-play. A popular example of this is being asked to role-play an escalated call with an unhappy customer?
Please tell me what are your strengths and weaknesses?
Explain what have you done to promote great customer service?
Explain What Do You See Are the Key Skills In?
Suppose you just called a customer then what are the steps you will follow during the call?
Explain why do you want to work in telesales?
Tell me what is Spamming?
What do you know about B2B?
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