As I am an extrovert person and I like to interact with people, call center job is a perfect job for me. I like to resolve customer's queries and face the challenges positively that come across. Also, the pace of work in call center and team members friendliness always motivates me to work for call centers.
Tell me within the interview process you may be required to perform a role-play. A popular example of this is being asked to role-play an escalated call with an unhappy customer?
Please tell me what are your strengths and weaknesses?
Explain what have you done to promote great customer service?
Explain What Do You See Are the Key Skills In?
Suppose you just called a customer then what are the steps you will follow during the call?
Explain why do you want to work in telesales?
Tell me what is Spamming?
What do you know about B2B?
Tell us what are the factors that contribute to projecting a positive image of yourself to the customer?
Please Explain How Do You Move On From a Rejection?
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