New (potential) costumers I will visit to find out who they really are, see there office, people that are working for that company. All to give me a good impression. In the meeting I would like to hear what they are looking for, what they are doing, why they have interest in our products. Get to know the customer and let the customer to know me and my company. I will give a presentation about the company and the products, the way we are organised etc. After that visit I will stay in contact by email and phone. First orders I wil discuss with the customer (if he/she wants ofcourse) to see if what they order is really what they want. After receiving the order, it will be confirmed by the after sales or sales support department with a confirmation. In the confirmation is mentioned the quantity and prices and expected delivery date. In case of prepayment there is also an pro forma invoice sent. (new customers first order is always prepayment) Existing customers I will visit regulary depend on how big of a customer they are, their potential, their demand/wishes and possibility. Ofcourse egular contact by phone will take place too. all orders are checked by me and I also check all confirmations.