During your career as a loan officer, you will undoubtedly come across patrons who have heartbreaking stories behind their loan requests. Perhaps they are interested in adopting a child; maybe they need the money to keep their home. Whatever the reason, everyone will be subjected to the same credit requirements, and you will not be able to provide a loan to everyone who has a story. You should provide an empathetic yet truthful response to this question. "I understand that I must remain objective when processing loan requests. Although I can empathize with patrons who are experiencing financial hardships, I understand that I will need to keep the company's best interests in mind."