Help Desk Specialist Questions And Answers

61⟩ Tell me how do you handle an angry customer?

If you’re working at a help desk, chances are you’re going to be dealing with people who need help. If people need help, chances are they’re confused, frustrated, upset, angry, or a little bit of everything, and you are the one they’re reaching out to in order to calm their woes. It’s important not to take personal offense to a customer’s frustrations – unless, of course, they insult you personally, but most of the time your employer will still expect you to handle this with grace and professionalism. (Usually, this means transferring the elevated customer to a manager – being subjected to verbal abuse and harassment is not in your job description, so make sure to have this discussion with your higher-ups and know what to do in these scenarios.)

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62⟩ Tell me what three qualities does the ideal help desk staff person possess?

The ability to listen, to communicate clearly, to be patient in a tense situation, and to know the available resources well all contribute to the success of an ideal help desk staff member.

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63⟩ Tell us what kind of people are your current users? Do you like them?

This sounds like a dumb question. Who’s going to say they hate their current users because they’re terrible people? Actually, I’ve known that to happen. The applicant had little patience for needy users and didn’t mind telling people. Patience is a virtue desperately needed on a help desk.

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64⟩ Tell me what does excellence in customer service mean to you?

Customers are a company’s assets and they need to be looked after in a manner not less than perfect. The best type of customer service comes about when you have been able to help the customer and he puts the phone down happily!

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65⟩ Tell us how do you respond when you do not know the answer?

When you do not know the answer, tell the customer straightway that you don’t know the answer instead of hitting around the bush. And ask them to wait till further assistance provided by your colleague or supervisor.

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66⟩ Tell me in which areas do you consider yourself to be a specialist?

I am extremely expert in Hardware and Network troubleshooting. Besides, I am also skilled in installing operations systems, patches, antivirus, and other applications as required.

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67⟩ Explain me how do you respond when you do not know the answer?

When you do not know the answer, tell the customer straightway that you don’t know the answer instead of hitting around the bush. And ask them to wait till further assistance provided by your colleague or supervisor.

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68⟩ Tell us how important is customer service for you?

Help desk staff handle customer service first, and the tone of the customer service sets the tone for the company’s relations as a whole. Outstanding help desk staff put customer service first – always.

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69⟩ Tell us how do you handle irate customers?

Handling irate customers is something that I am quite experienced in. It is natural for customers going through a certain technical glitch to feel grumpy. I do not react negatively. I make sure that I understand their predicament, calm them down by using appropriate sentences, and then resolve their issues as best as I can.

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70⟩ Explain me how you deal with the frustrated customer?

The first thing a help desk person must do is to try understanding the customer, also try to avoid the conflicts or any such things that disturbs the customer. Then you can confront with each other and try to solve the problem.

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71⟩ Tell us how good are you at solving problem on phone?

Solving problem face to face is different than handling them on phone. To convince your interviewer that you have an ability to solve the problem you can put an example of any previous incident where you have solved the customer problem on phone easily.

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72⟩ Explain me why do you want this job?

The best candidates will tell you not only why they want to be a help desk assistant, but why they want to work with you.

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73⟩ How would you rate your problem solving skills?

This is a common question asked for help desk jobs, so again it is a personal question, and you can rate yourself on number 1 to 10 / 10.

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Help Desk Specialist

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73 Help Desk Specialist Questions And Answers

61⟩ Tell me how do you handle an angry customer?

62⟩ Tell me what three qualities does the ideal help desk staff person possess?

63⟩ Tell us what kind of people are your current users? Do you like them?

64⟩ Tell me what does excellence in customer service mean to you?

65⟩ Tell us how do you respond when you do not know the answer?

66⟩ Tell me in which areas do you consider yourself to be a specialist?

67⟩ Explain me how do you respond when you do not know the answer?

68⟩ Tell us how important is customer service for you?

69⟩ Tell us how do you handle irate customers?

70⟩ Explain me how you deal with the frustrated customer?

71⟩ Tell us how good are you at solving problem on phone?

72⟩ Explain me why do you want this job?

73⟩ How would you rate your problem solving skills?

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Help Desk Specialist

Home Help Desk Help Desk Specialist

73 Help Desk Specialist Questions And Answers

61⟩ Tell me how do you handle an angry customer?

62⟩ Tell me what three qualities does the ideal help desk staff person possess?

63⟩ Tell us what kind of people are your current users? Do you like them?

64⟩ Tell me what does excellence in customer service mean to you?

65⟩ Tell us how do you respond when you do not know the answer?

66⟩ Tell me in which areas do you consider yourself to be a specialist?

67⟩ Explain me how do you respond when you do not know the answer?

68⟩ Tell us how important is customer service for you?

69⟩ Tell us how do you handle irate customers?

70⟩ Explain me how you deal with the frustrated customer?

71⟩ Tell us how good are you at solving problem on phone?

72⟩ Explain me why do you want this job?

73⟩ How would you rate your problem solving skills?

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