41⟩ Are you flexible with the weekend’s job?
As far as I get another day off in place of weekend, I don’t have any problem in doing weekend Job.
Help Desk Specialist
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“Help Desk Specialist Frequently Asked Questions in various Help Desk Specialist job interviews by interviewer. The set of questions are here to ensures that you offer a perfect answer posed to you. So get preparation for your new job interview”
73 Help Desk Specialist Questions And Answers
42⟩ Tell me what experience do you have as a help-desk associate?
Speak about the experience that is related to your position, tell them what are the responsibilities that were involved and also explain what additional thing you were doing like managing call or using any software. If you don’t have experience, you don’t have to worry, you can tell them you are a fresher.
43⟩ Tell me can you work this weekend?
This is a great question to ask early in the interview. Watch closely for an initial reaction. Obviously the candidate will be surprised. You haven’t even offered the job and now you want to know about this weekend. Since most help desk analysts have to work odd hours, you want the candidate’s first response to be a resounding yes. Something like “I’ve actually already promised to work at my current job for some of this weekend.” “When exactly do you think you need me?” is good, too. What you don’t want to hear are excuses that explain why the applicant isn’t available.
44⟩ Tell me what are your long-term career plans?
At this point in time, I am working hard to learn most of what there is to know about help desk dynamics, so that I can effectively lead a team of help desk workers. I hope to reach this milestone soon.
45⟩ Suppose you have to work for a living and all jobs pay the same, describe the job you want (don’t say this job)?
Question seven is similar to question two in that you’re looking for an answer that includes people. Support analysts must deal with users day in and day out. The job is a lot easier for someone who actually likes to work with people.
46⟩ Tell me about a time a customer asked you a question, and you didn’t know the answer. What did you do?
The best help desk candidates don’t beat around the bush: They tell the customer they don’t know, and immediately seek to find out.
47⟩ Tell me if a user calls with a technical issue with which you are completely unfamiliar. How would you handle the circumstances?
I will call my supervisor or coworker right away to discuss the problem to find out a solution.
48⟩ Explain how you deal with the frustrated customer?
The first thing a help desk person must do is to try understanding the customer, also try to avoid the conflicts or any such things that disturbs the customer. Then you can confront with each other and try to solve the problem.
49⟩ Tell me what is the recent skill you have learned that can be helpful for help desk position?
If you have done anything then you can mention to the interviewer like attending a seminar on mass communication, or any computer course. But it is still ok if you haven’t done related to position.
50⟩ Tell me what are the three abilities of an ideal help desk person?
Ability to listen others
Ability to present your thoughts clearly
To be patient especially in a tense situation
51⟩ Explain what motivates you for the help desk assistant job?
I like to communicate with people. Help desk assistant job is a type of job where you continuously interact with people and help them to solve their problems.
52⟩ Can you tell me one thing that you don’t like about your job?
Give your answer in brief and avoid telling something that related to customer service. If you want to say something that you don’t like than you can mention that long queue of customers waiting for their turn is something you don’t like.
53⟩ Explain me how you face the criticism?
Answer to this question will judge your level of patience, they want to check how positively you can take your criticism and how you deal with them without losing your temper.
54⟩ Tell me what was your best subject in high school?
Don’t let cliché questions put you off. Just because people expect a question doesn’t mean you can’t learn a lot from their answers. Obviously the applicant wants to impress you and may say something like “computer class.” That’s not a bad answer, but people who liked math should be quite good at problem solving even non-math problems. Also, applicants who admit to liking English will have the communications skills you seek.
55⟩ Tell me what is your worst experience so far as a help desk assistant?
Try to give answer where you had a minimum conflict or misunderstanding with the customer, and then explain how you had solved the problem.
56⟩ Tell me how important is customer service for you?
The whole business depends on the customer service, and if you are at the help desk you are holding an important position to help the customer in best possible way.
57⟩ Tell me what do you find most interesting about working in a help desk capacity?
I believe that working in this capacity is interesting all over. No one day is like another, and one gets to learn so much each day. It is a truly fascinating job.
58⟩ Write a paragraph explaining how DHCP works?
This task is good for both experienced and inexperienced candidates. It seems like a test of knowledge, but actually it’s a test of communication skills. If the candidate admits no knowledge of DHCP, explain it to him or her and then request the paragraph. If the candidate returns a well-written explanation, this person could be a good support analyst.
59⟩ Tell me your worst experience as a help desk assistant. How did you handle it?
How the candidate describes the experience matters as much as what the candidate says. Look for candidates who focus on solving the problem, not on blaming others or commenting on personalities.
60⟩ Explain me how would you rate your problem solving skills?
This is a common question asked for help desk jobs, so again it is a personal question, and you can rate yourself on number 1 to 10 / 10.
