41⟩ Tell me could I get the names of a few recent clients who you have worked with?
Ideally, you'd get the names of customers whose cases are similar to yours and who use the advisor for the same types of situations.
Insurance Claims Agent
Home Insurance Insurance Claims Agent
“Insurance Claims Agent related Frequently Asked Questions by expert members with job experience as Insurance Claims Agent. These questions and answers will help you strengthen your technical skills, prepare for the new job interview and quickly revise your concepts”
77 Insurance Claims Agent Questions And Answers
42⟩ What happens if you fail to make required premium payments?
Usually, Insurance Company gives a grace period of 10-15 days to the insured if they fail to pay the premium before the due date. Further, if you fail to pay a premium, then your policy will lapse. You can revive your policy by paying the outstanding premium along with the interest, counted from the date the policy got lapsed. Different Insurance Company has a different norm for reviving the policy.
However, if your policy is in force for alonger period like say more than2-3 years,and if you fail to pay a premium, then insurance company will deduct the premium amount from your accumulated funds, especially in permanent life insurance. This will continue till there is an available fund after which your policy will be terminated.
43⟩ Explain what experiences do you have talking with legal counsel on claims?
I've never been in contact with legal counsel regarding claims but I do have contacts with the legal counsiel including prosecutors and advocates, I think with that experince and contacts I won't have any difficulties should the client is not certisfied with his or her claims and decide to take the company to court, I will deal with that and present my facts in the court of law.
44⟩ Top 20 Insurance Claims Agent Job Interview Questions
☛ Have you had to contact a doctor before on a questionable claim?
☛ Explain to me some of the career movement on your resume.
☛ What motivates you to do a good job as a claims adjuster?
☛ Are you efficient with your time?
☛ What was the most difficult period in your career so far and how did you deal with it?
☛ What steps do you go through when you investigate a claim?
☛ What types of programs and software are you well versed in?
☛ What are you currently working on for self development?
☛ Tell me about a fraudulent claim you discovered. What action steps did you take?
☛ When you have difficulty persuading someone to your point of view, what do you do?
☛ Have you researched our company? What attracted you to our organization?
☛ What experiences do you have talking with legal counsel on claims?
☛ What are your salary expectations?
☛ We were initially looking for someone with 5 years' experience in a similar role. Considering you have just 2 years' experience, would you be willing to accept this position at a lower salary?
☛ If you could re-do any of your insurance courses, which one would you choose and why?
☛ Describe your leadership skills.
☛ When entering a new job, describe how you build relationships with your new coworkers and supervisors.
☛ Outside of work, what type of creative activities do you like to pursue?
☛ How often do you discuss work with your colleagues in order to think up new systems and styles of working?
☛ Tell me about yourself.
45⟩ Operational and Situational Insurance Claims Agent Job Interview Questions
☛ Here’s one of our insurance plans. Sell it to me
☛ What insurance plans are you familiar with?
☛ Which up-selling techniques have you employed to your clients?
☛ What questions should you ask to evaluate a prospective client’s needs?
☛ How do you use social media to identify prospects?
☛ Are you comfortable with cold-calling?
☛ How do you keep track of policy plans you’ve sold?
☛ What forms of advertising do you employ as an insurance agent?
☛ What are people’s criteria in choosing an insurance policy?
☛ If a client was trying to negotiate in a way that wouldn’t be profitable to our company, what would you do?
46⟩ Behavioral Insurance Claims Agent Job Interview Questions
☛ Tell me about a time you had to deal with an aggressive client. How did you handle it?
☛ Describe a time you persuaded someone to buy insurance after having refused at first
☛ Tell me about a time you had to close deals to meet quota in a short period of time. How did you manage?
☛ What’s the most successful sale you’ve ever made?
☛ Describe a time you helped a client with a problem regarding their policy
47⟩ Basic Insurance Claims Agent Job Interview Questions
☛ What challenges are you looking for in this position?
☛ When would you be available?
☛ Tell me about your post-secondary education. What was your best course, and which one gave you the most difficulty?
☛ How well do you understand the insurance industry?
☛ If hired by us, what would your goals be as an adjuster?
☛ What kinds of communication situations cause you difficulty? Give an example.
☛ Why did you choose to become a Claims Adjuster?
☛ What are your three greatest strengths?
☛ In your opinion, what makes you the best candidate for this job?
☛ Where do you see yourself in 5 years?
☛ Do you consider yourself highly organized?
☛ Tell me about a time that you went out of your way to assist a colleague. What satisfaction did you get from your actions?
☛ When have you dealt with an angry customer before? How do you handle such situations?
☛ As a Claims Adjuster, most of your customers will be in some distress. What qualities do you possess that tell me you are capable of handling communication with individuals in distress?
☛ I'm interested in knowing more about the culture and type of work you are seeking. What is your ideal position at this time?
48⟩ Sample Insurance Claims Agent Job Interview Questions
☛ What are the most important personality traits of an effective insurance agent?
☛ Who are this agency’s top 3 competitors?
☛ Why were you initially interested in the insurance industry?
☛ How do you keep your energy level up on days when you hear more “no’s” than “yes’s”?
☛ Have you thought about pursuing the CFP designation?
☛ We must change from being producers to marketers if we are to be successful. What do you think of that statement?
☛ Pretend to sell me yourself as the product and tell me what the benefits are.
☛ How do you convince prospects that they need to make a change (in insurers)?
☛ Tell me about a time when you converted a “no” to a “yes.”
☛ How do you cope with rejection on a daily basis?
☛ Have you ever sent a prospect a written communication that contained a spelling or grammatical error?
☛ What are some ways you build trust with clients?
☛ How do you differentiate yourself from your peers?
☛ How do you personalize the process of buying insurance for each client?
☛ Do you belong to any insurance agent associations?
☛ What would you tell a customer who said they could buy your product from another agency at a cheaper rate?
☛ Do you have experience using a Customer Relationship Management program?
☛ What are key elements of an effective content marketing strategy?
☛ How do you show the customer that they are valued and important?
☛ Tell me some ways you have tried expanding beyond your natural market.
49⟩ Explain me how are the companies you deal with rated?
You'd like to know about an insurer's financial strength before you buy one of its policies. The major independent research firms -- Standard & Poor's, Moody's Investor's Service, A.M. Best, and the like -- measure a company based on the depth of its reserves, the spread of its risks, profitability and investment income, the quality of management, and more. From there, the service assigns a grade.
Your agent should be willing to give you at least two ratings reports on any insurer you are considering. If he can't deliver, question what is being hidden here. While insurance company failures are rare, they are not unheard of, especially since the financial crisis that swept the country in 2008.
50⟩ Please tell us what do you mean by ‘Loss Payee’?
The loss payee is a person or institution (Bank) that receives the insurance payment on the loss of the property or vehicle you own. It is a legal definition used to cover the investment of other parties or bank that is owned by you. For example, you have a car on loan, and also you have insurance for that car. Now you met an accident, and your car is a total loss(meaning completely damaged beyond repair). Your bank still owes money from you in such case when you claim the insurance; the insurance company will pay money directly to Bank or person you owes money. Here bank is a loss payee.
51⟩ How to claim the policy?
In order to claim the policy, you have to fill up the claim form and contact your financial advisor from whom you have bought the policy. You have to supplement all the required documents like original payment receipt to your insurance company. If everything is ok, you will be paid within seven days of the policy claimed.
52⟩ Explain what are the different types of Insurance Coverage?
Insurance policy is categorised into two
a) General or Non-life Insurance
b) Life Insurance
53⟩ Please explain what do you mean by ‘insurance coverage’?
The term ‘insurance coverage’ means, when an individual takes an insurance policy the insured will be covered by insurance company for a specific amount for themselves or the things that he had taken the insurance policy, for which he would be paying premiums to the insurance company. The insurance company will pay the insured in case of damage or claims made by the insured according to their ‘insurance coverage’.
54⟩ Suppose if hired by us, what would your goals be as an adjuster?
I am looking forward to work hard by awarding genuine claims to genuine clients and reaching the company's goal as that of mine.
55⟩ Explain what motivates you to do a good job as a claims adjuster?
Problem solving that motivates me if I do my best and help resolve a problem and if the client is cestisfied I am certisfied too.
56⟩ Tell me why did you choose to become a Claims Adjuster?
Actually, I landed a job in the claims department at a young age through a friend of a friend. I learned the role and the skills that came with it. It was something it enjoyed and so I stayed in that area.
57⟩ Is it advisable to replace the policy with another policy?
If it is not a long duration that you have bought the policy, then you can replace the policy. But in other case it is not advisable as you will lose all the benefits of the previous policy also the premium will go high as you go older. Also, the two-year period of contestability will also begin again.
58⟩ Tell us something that do you know about our company?
I’m most familiar with the services that you advertise through television and workplace outreach, of course, but most people are. I’m also aware that you operate as a large, international insurer, but that most of your sales are through agents and brokers, not the direct market. This means I’m likely to be working with clients who have their own advisers and representatives, so I need to be prepared to defend the company’s positions, but I can also count on having a translator on the other end to work with most clients.
59⟩ Do you know how can we reduce our costs?
In all types of insurance, there are ways to cut costs, jettisoning unnecessary coverage, consolidating policies under one insurer, qualifying for discounts, and more. Ask for a list of all potential discounts. Insurers offer discounts for everything from people who stop smoking to those who enter a weight-loss program or get good grades.
60⟩ Tell us what companies get most of your business and why?
"Independence" is great, but it doesn't mean an agent won't play favorites. That's okay, so long as the agent's favorite consistently provides proper coverage, rather than the best commission structure.
The reason for asking this question in advance of doing business, however, has to do with how you will size up the agent's advice. If, after a needs analysis, the agent is recommending companies that are not the primary carriers he works with, you will want to know why. If he picks his fave, you'll want to know what makes this a better policy than other available options.
