21⟩ Tell me do you enjoy talking to strangers?
Yes, I enjoy finding ways to relate and connect with new people.
Insurance Cold Calling
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“Insurance Cold Calling based Frequently Asked Questions by expert members with experience as Insurance Cold Calling. These questions and answers will help you strengthen your technical skills, prepare for the new job test and quickly revise the concepts”
60 Insurance Cold Calling Questions And Answers
22⟩ Tell me do you take pride in your work? Are you confident you can sell?
Yes, I enjoy helping people and want to go above and beyond to show my customers that they can trust my intentions and that I will do more than the next guy to get them what they are looking for.
23⟩ Do you know what separates the best SDRs from average SDRs?
More activity doesn't always translates into better results. While solid performers work hard, the best SDRs work smart.
24⟩ Tell me why do you want to sell this product or service?
internal motivators such as autonomy, mastery, and purpose often trump external motivators like money or prestige. If the candidate has a personal reason for wanting to sell your product or service in particular, they'll likely approach their job with more passion and care.
25⟩ Do you know what are the common telemarketing fraud?
Following are the common telemarketing fraud:
1. Charity purpose.
2. Asking for advance payment or fee.
3. Fraud by over capturing increased payments.
4. Bank related frauds.
5. Lottery
6. False representation of office supplies.
7. False verification calls.
26⟩ Explain what is B2B?
B2B stands for business to business which describes commercial transactions between businesses such as between a web development firm and a reseller. Such transactions are big in volume and thus b2b is flourishing today the most.
27⟩ Tell us do you enjoy being on the phone?
Phone prospecting is a huge part of any SDR's day.
I've had candidates tell me they're hesitant to be on the phone all the time, which is a huge red flag for me,
28⟩ Suppose you just called a customer. What are the steps you will follow during the call?
When making a call to a customer the call should be directed in the following way:
1. Greet customer politely.
2. Introduce yourself to the customer.
3. Make clear the objective of the call
- Who are you calling?
- What are you calling for?
4. Give complete information of the product or business you are promoting.
5. Make the customer understand how the objective of the call can be beneficial for him/her.
6. Close the call with a warm end note.
29⟩ Do you know Insurance is a heavily competing industry and it's important to know our competitors. Who are they?
As long as it is on a professional level it can be helpful with the sale.
30⟩ What is B2G?
B2G stands for business to government and is a derivative of B2B and is described as transaction between business and government in which a business entity supplies services or goods to a government sector or firm and can be stated as public sector marketing.
31⟩ Explain what are the characteristics that distinguish direct marketing?
Following are the characteristics that distinguish direct marketing:
1. The customers are pre targeted.
2. Customers are addressed directly.
3. The response of direct marketing is scalable.
4. The whole process is action driven.
5. Independent of business size.
32⟩ Basic Insurance Cold Calling Interview Questions
► What is the best way to sell a product?
► What is done in business-to-business telemarketing?
► How can you increase the customers to buy your products more?
► What is the difference between direct mail and cold calling?
► Why is it necessary to send announcements to the customers before calling them?
► How can you define a good prospect?
► Where can a list of good prospects be generated from?
► What are the sources through which communication can be done?
► What is the appropriate information required before contacting the customers?
► What are the sources of motivation in this field?
► What are the ways in which one can keep focus in telemarketing?
► What are the precautions that have to be taken when being a representative?
► What are the questions that have to be asked prior to dealing with them?
► What are the strategies adopted to call the customers?
► How essential is to call the customer after explaining about your product?
► What do you understand by do not call registry?
► What are the different methods through which a user can register for do not call registry?
► How to check the status of it?
► What does the term "Robocalling" implies?
► What are the different methods to file a complaint on receiving the call from telemarketing people after being listed on do not call registry?
► What does FCC mean? How does it help in handling the complaints done by user?
► What are the rules and regulations made by which telemarketers are limited to use the services?
► What are the laws that are present regarding recorded messages calls?
► What are the different methods to monitor the telemarketing?
► What will be the output of telemarketing in terms of the company's gains?
33⟩ Explain what do you understand by b2b, b2c and b2g?
B2B stands for business to business which describes commercial transactions between businesses such as between a web development firm and a reseller. Such transactions are big in volume and thus b2b is flourishing today the most.
B2C stands for business to consumer and describes transaction between business and consumer. It can be best explained by defining retail in which tangible goods are sold from stores or fixed location directly to the consumer.
B2G stands for business to government and is a derivative of B2B and is described as transaction between business and government in which a business entity supplies services or goods to a government sector or firm and can be stated as public sector marketing.
34⟩ Explain the following terms? ► Cold Calling ► Spamming. ► Automatic dialer
1. Cold calling : Cold calling is the process in which customers are called for business interaction who have not been expecting so.
2. Spamming : Random bulk messages used for telemarketing purposes are called spam and the process is termed as spamming
3. Auto dialer : Telemarketing industries generally use an electronic device or a software to automatically dial phone numbers. These devices and softwares are called autodialers.
35⟩ Behavioral Insurance Cold Calling Interview Questions
☛ Tell me about a time you had to deal with an aggressive client. How did you handle it?
☛ Describe a time you persuaded someone to buy insurance after having refused at first
☛ Tell me about a time you had to close deals to meet quota in a short period of time. How did you manage?
☛ What's the most successful sale you've ever made?
☛ Describe a time you helped a client with a problem regarding their policy
36⟩ Operational and Situational Insurance Cold Calling Interview Questions
☛ Here's one of our insurance plans. Sell it to me
☛ What insurance plans are you familiar with?
☛ Which up-selling techniques have you employed to your clients?
☛ What questions should you ask to evaluate a prospective client's needs?
☛ How do you use social media to identify prospects?
☛ Are you comfortable with cold-calling?
☛ How do you keep track of policy plans you've sold?
☛ What forms of advertising do you employ as an insurance agent?
☛ What are people's criteria in choosing an insurance policy?
☛ If a client was trying to negotiate in a way that wouldn't be profitable to our company, what would you do?
37⟩ Professional Insurance Cold Calling Interview Questions
► What is ASA? What does it offer to companies?
► What are market connections?
► How are market connections used to establish their status in market?
► How to find out the client type with which the company is working?
► How to check about the calling status and dependency of the company on consumers?
► What is the purpose of auto dialer?
► When to use auto dialer?
► What are the methods through which the customers are charged to avail the services?
► What is the difference between commission and pay per appointment?
► What are the differences between tele-sales and telemarketing?
► What are the tools available to compare the telemarketing result with mail shots?
► What are the provisions does ASA provide for delivering the project on behalf of clients?
► What are the rules and regulations ASA follows for their projects?
► How can one manage sales for a company?
► How does a company become aware of the requirements of the customers?
► What are the two major categories that are used with telemarketing?
► What is the difference between outbound and inbound?
► What are the negative impacts associated with telemarketing?
► What are the regulations that are being formed on the use of telemarketing?
► What does one understand by outsourcing the telemarketing activities?
► What are the optimizations methods used for telemarketers?
► What are the different types of scripts used in telemarketing?
► How to persuade customers to take up the product even if they are not interested?
► Why telemarketers should know about the process of catalog creation?
► Why is telemarketing associated with various types of scams and frauds?
38⟩ Do you know what insurance products do we sell at our company?
Life, home, health, car, watercraft.
39⟩ Explain what are some words or phrases you think would resonate with our target customer?
Sales is all about word choice and phrasing. Whether your organization uses a sales script or not, it's good to check if a candidate naturally gravitates to emotionally-charged words that will strike a chord with buyers.
40⟩ Tell me what issues can rise from paying per appointment?
Here are a list of problems which are associated with paying per appointment:
1. Poor quality.
2. Rate of conversion is low.
3. Requirements for more meetings is not solved.
4. High competition.
5. Suppliers face a lot of problems.
6. Quality is deteriorated by quantity.
