Delivery Agent

Demonstrates ability to adapt and solve problems.

☛ What kinds of long-haul equipment have you used?

☛ How do you maintain good communication with dispatchers and schedulers?

☛ How do you feel about a slip-seating setup?

☛ Has anyone ever suspected you of falsifying your driver’s logs?

☛ How do you stay focused when you’re on the road for long periods of time?

☛ Why are you interested in working as a driver for our company?

☛ How much experience do you have as a professional delivery driver?

☛ Describe a time you accidentally gave a coworker incorrect information. How did you resolve it?

☛ What would you do if you were not responsible for a traffic violation, but were pulled over by a police officer?

☛ What would you do if you got into a car accident during a delivery?

☛ How well do you know this area?

☛ How do you define great customer service?

☛ Describe your customer service experience.

☛ Describe a stressful customer service experience you have handled in the past.

☛ What would you do if a customer was dissatisfied with your service?

☛ A customer pays you with a 20-dollar bill, but owe you 14.67. How much change do you give them?

☛ If your delivery required a signature, and the recipient was not available at the time of delivery, how would you handle the situation?

☛ How much cash handling experience do you have?

☛ How would you handle a customer who is upset about a late delivery?

☛ A customer gave you $20.00 to pay their $12.67 bill. How much change should they receive?

☛ Why are you interested in this position?

☛ Are you familiar with the products we sell?

☛ Which of our products is your favorite?

☛ Why do you want to be a delivery worker?

☛ This job requires time management skills. How well do you manage your time at work?

☛ Do you have experience working unsupervised?

☛ Describe a time you worked well on a team.

☛ How flexible is your schedule? Would you be able to work weekends? Nights?

☛ Are you comfortable around dogs and other pets?

This is one of the most crucial interview questions. Rule #1 is to NEVER speak ill of current or past employers. Instead of saying something negative, look to reframe your answer and make it sound positive. For example, if a former employer hires lazy staff and gets rid of good workers, you can say something like “I believe I am better suited to working in a company where there is a deep sense of loyalty on both sides and where employees are encouraged to grow.”

If you have been fired from a previous job, you’ll have to come clean. In most cases, a simple “Unfortunately I was let go” followed by a discourse on what you learned from the experience is sufficient.

As tempting as it is to open up about your dream of being a movie star, don’t mention anything that isn’t related to the job at hand. Instead, look to connect your answer with the vacancy. The main reason for this question is to see how motivated you really are and whether or not you will be happy working at the company.

The best answer is one which references certain elements of the role you’re currently applying for. For example, you can say your ideal job is one which involves lots of interaction with people if the existing opening is in the customer service industry.

The interviewer is trying to find out your key interests, and whether the job on offer has responsibilities you will dislike. Focus on what you particularly enjoyed in your last role and what you learned from it, drawing parallels to the new role. When addressing what you disliked, be conscious not to criticise your last employer. Choose an example that does not reflect on your skills (such as company size) or that reveals a positive trait (such as your dislike for prolonged decision making).

Pull over and call the customer that the delivery will be late.

Delivery drivers get very busy at times so saying you work well under pressure is a great answer.

Shows attention to detail.

While most people work well under ‘normal’ conditions, the recruiter will want to know how you deal with a crisis. As above, use the STAR method to give a quick, clear and informative answer:

☛ Situation: Your team had a presentation at a corporate event but Mark was running late.

☛ Task: You had less than 20 minutes to come up with a solution.

☛ Action: You asked Tara to step in and speak in Mark’s place.

☛ Result: Tara gave a great presentation and the company picked up 4 new leads.

Think of this question as an opportunity to summarise your experience, skill set, and passion for the job and company. Your interviewer is essentially asking you to give your personal sales pitch, so take the time to explain why you’re qualified to do the work and deliver great results (a combination of skills and achievements), how you can support the interviewer and the broader business in their goals, and why you’ll be a great cultural fit.

It should go without saying that your answer should be an environment similar to that of the company you’re looking to join. In order to give a good answer, you need to do some research to determine the company’s work culture. Look through its social media accounts and look for information on company/employee relations.

A great strategy is to show up early for the interview and observe how employees interact with one another. Ask some of them about the company culture and take note of their response time; a quick answer is usually a positive sign.

Resist the temptation to lie and give the answer you think the company is looking for rather than an honest one. If you look at the job description, you will see what the organisation is seeking and should be able to tailor an answer using your real strengths.

It is important to be specific; for example, say ‘relationship building’ instead of ‘team work’. You must follow up your initial answer with examples of how you have used these strengths in a work setting.

Today, many restaurants participate in online meal ordering and delivery services.

If you are driving for an online meal ordering service tell the interviewer the truth but let them know you will not have any issues managing your priorities.