Telesales Representative

I am highly organized, and I prioritize my workload so that everything gets done on time and with high quality. I also leave room for urgent tasks that might be assigned to me so that my schedule is basically unaffected by emergencies.

Telemarketing is termed deceptive when misleading information of product is conveyed to attract customers. Deceptive telemarketing can be avoided by taking the following measures :

☛ No telemarketer should represent a product with false or misleading information.

☛ Lottery, chance and skill based offers should not be offered where :

☛ Delivery of prize is conditional and is not conveyed at begining.

☛ Information about the prize is incorrect.

☛ Offering products at no cost or less price when based on terms and conditions not specified before purchase should not be carried out.

☛ Selling products at a very high rate.

This is often an opening question, as it allows you to use one of your strongest examples and may help you relax. For the interviewer, it is also an indication of where your natural focus or achievements may be - people development, process, cost reduction, change etc.

Change is an essential part of life in any call centre environment, as the industry strives to achieve best practice for their customers and stakeholders. Have some examples on how you personally managed, or were affected by, some change. What was your focus, what were you aiming to achieve and how did you deliver the outcome? Know what the problems encountered were and what was learned through and following the transformation.

Try to think about how you would describe yourself if someone asked you for your strengths, then relate these to what people say about you; peers, agents, managers and stakeholders. Have three or four at the ready, ideally in line with the role you are being interviewed for. Have examples or situations ready, in case your interviewer wants to drill down as to why you think or believe these are your key strengths.

Following are the characteristics that distinguish direct marketing :

☛ The customers are pre targeted.

☛ Customers are addressed directly.

☛ The response of direct marketing is scalable.

☛ The whole process is action driven.

☛ Independent of business size.

Your answer should be relevant to telemarketing, so you could say: I have the ability to talk effectively and persuade people. I am a good listener, and that helps me identify customer needs so I can sell more effectively. My one weakness is that I sometimes get too involved with customers, but I have counseled with my previous manager on this and I believe I no longer have that problem.

Fundamentally, if you look under the skin of the best teams and call centres, they do have certain things in common: clear communication, consistency, fun, performance management, leadership, engagement, incentives, etc.

Think what made up the best team or company you have been a part of or have seen. Have examples to back up any statements for how you would play a part in, or create, this team or environment yourself.

If you are currently working, let the interviewer know and inform him that you will be resigning from there which may need you to serve the notice period.

If you promise to inform them the next day, do so. Do not delay.

Do not commit to join the next working day just to leave an impression when you have some chores left to be attended which will delay the process.

Be honest and straight as most of the firms are familiar with the procedure of resignation and will grant the time to join them when you have been relieved from your duty from your last working place.

Not every customer is in the right mood for a sales call, and I understand that. Irate customers are part of the game, and I can easily calm them down with an apology; however, I will usually attempt to get a callback time so a valuable potential customer doesn't lose out on the great benefits your products can give them.

My goal is to have a very short learning curve on this particular product portfolio. By doing this, I can aim to be among the top performers in the next 3-6 months. After showing consistent results for another 6 to 12 months, I will aim to become a team leader in the same company because I believe that growing with the same company will give me a strong foundation for my career growth.

When attending a client or customer on phone some basic telephone etiquettes should be followed. Following are telephone etiquettes that should be followed by a tele caller :

☛ Be quick in answering the phone.

☛ Always make sure that the customer is greeted well.

☛ When putting a line on hold take permission prior to it from the customer on the other end.

☛ When transferring a call make sure you do it the right way and make it polite.

☛ At the end of a call make sure that the customer is satisfied and does not have any query or doubt in mind.

Whilst more money, shorter hours or less of a commute are all potential factors for your next role, they are unlikely to make you the 'stand out' candidate of the day.

Know what the company are looking for and the potential job available, and align this with your career to date. Highlight your relevant experience, goals and aspirations in line with the role, to showcase why you are the best person for the job.

To make telemarketing more efficient every call should be planned with an objective in mind. The opening statements made by the telecaller should be made interesting to grab interest. It is the contribution of each tele-caller that makes telemarketing successful and thus each tele-caller should be motivated enough to make a deal and be clear with his objective. The objection for tele callers in the sector are easy to crack and thus a response to each should be prepared in advance to cross the hurdle and make sale.

Turning a cold call into lead is not easy but it is not impossible either. If handled with the right motivation and skill a cold call can be changed into a lead. It can actually be put down as the way that cold calls are perceived by the person making the call and the fear of failure. The key should be to back track for a moment and then offer what you have when you have completely understood what is the landscape of the situation. Always step in with a positive attitude as for this situation it is very important.

Following are the common telemarketing fraud :

☛ Charity purpose.

☛ Asking for advance payment or fee.

☛ Fraud by over capturing increased payments.

☛ Bank related frauds.

☛ Lottery

☛ False representation of office supplies.

☛ False verification calls.

If possible, think work related. There will hopefully be a number of things you are most proud of in your career to date. Think about your key achievements; were they commercial, people or process orientated? What was the cause and effect? How were you involved, what was improved, saved or developed?

You are not required to be an expert on the organisation or role, but a genuine interest and basic understanding is expected. If you are working with a recruitment consultant then they should be able to provide you with extra details and assist with preparation.

In addition, look for and use press releases, corporate and social websites. Ring the call centre to see how they handle your call: do they offer 'up-sell', 'cross-sell', how was the service? Read the job description to prepare for this question, a few key facts or some knowledge show a genuine interest and commercial awareness.

This very ambitious question is designed to test the candidate. If you have a history in sales you may well have some good ideas, so share these and say that you will be able to see how your experience and knowledge can be used to enhance processes when you start in the role. If you have no experience, say that your enthusiasm and desire to learn from a great team will help the team to become more effective.

Following tips can help in make a call successful :

☛ Make sure the first impression of the call is good as it is very important for the rest of the call.

☛ Be professional yet courteous.

☛ It is very important to be a dedicated to a call, the opposite can be sensed very easily on a call.

☛ Clear the objective of the call before you make one.

☛ At times it is important not to sell over the phone instead connect with the customer and make the deal in the business place.