Cabin Crew Questions And Answers

1⟩ Tell me why should we hire you for our company?

This is the time to sell yourself! It is all about how you fit into the position.

not how the position fits with you.

Talk about your skills and strengths that will benefit the company.

Do not be general or desperate and answer with: ʻBecause I need a jobʼ

or I think it could be a nice to travel for freeʼ. This question is not about you, it is about what you can do for them.

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2⟩ Do you think some passengers take their frustrations out on cabin crew?

There are probably a number of reasons why Flight Attendants will face these frustrations.

► The passengers are in unfamiliar circumstances; they have probably had a hard time getting through ticketing, immigration and finding their way around the airport. Through the whole process you, as a Flight Attendant are probably the first person they have had to vent all this frustration on.

► Many passengers are uncomfortable or even afraid of flying; this frustration could be a sign of this fear. Almost certainly they are in unfamiliar circumstances.

► If the passenger has transmitted or gotten up early for the flight, they are probably tired and this tends to make people irritable.

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3⟩ What you do if you saw one of your colleagues being deliberately rude to a passenger?

► Firstly I would check with the Flight Attendant to make sure I heard and understood everything correctly. It would be terrible to falsely accuse someone. Maybe I had miss-heard.

► If the Cabin Crew seems to be genuinely at fault I would report it to a senior Flight Attendant. The reputation of the company and the enjoyment of the passengers is of course a very important concern.

► If I was the direct superior of the Flight Attendant, I would ask them the circumstances of the incident and take appropriate action. The crew would be given a verbal warning but the incident would be recorded in the crew briefing note.

► I would also approach the concerned passenger to find out if he was at all affected by his encounter with the crew and try to fix the situation.

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4⟩ How would your coworkers and friends describe you?

Both my friends and coworkers would say that I am a reliable individual.

They all know that they can count on me to listen to their problems and

try to help them find a solution.

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5⟩ Tell me the most fun that you ever experienced on the job?

Discuss a successful project you enjoyed completing, not the workplace

cafeteria pranks.

Take this chance to reinforce your team player skills.

Keep the answer short and professional.

Every December we have a ʻsales person of the yearʼ competition. Last

year, the sales associates divided into 2 teams and we had our own

competition to see who sells the most. We had great fun making daily

charts and posting them for everyone to see. We sold so much that

month, we became the best selling store and we were all praised by our

manager.

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6⟩ What strengths you have?

I am a team player with excellent attention to detail. I provide

personalized service to my customers while aiming to go beyond all

expectations and ensure that my customers receive the best possible

service. I also have the ability to adapt in a fast paced environment.

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7⟩ What weaknesses you have?

I feel that my attention to detail is my weakness. I want everything to be

perfect. Sometimes I get so caught up in small details that I forget to see

the big picture.It was pointed out to me and I was able to improve

myself. I am now constantly finding ways to balance both the details and

the overall situation.

Disclose a weakness only when you have already taken steps to

compensate for it.

Describe a challenge a how you overcame it, stating what you learned

during the process.

Do not say that you have no weakness.

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8⟩ What about a time you misjudged a person?

Use an example where you underestimated somebody, rather than an

example when you thought that somebody was trustworthy and in the

end they disappointed you.

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9⟩ What challenge at work you faced and overcame recently?

We received a new computer software that would take not only the

reservations for the day, but also the customer details, the orders and

the home-delivery schedule. It was taking a long time to input all the

data while the customers were waiting. I asked the manager to get some

training from the IT Company. In only 30 minutes they taught me all the

shortcuts and I managed to be efficient when operating it.

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10⟩ Tell me about a time when you resolved a conflict?

► This question is asked to showcase how you deal with possible issues.

► Talk about a specific example when you excelled at solving a conflict.

► Do not talk about personal relationships with bosses or co-workers.

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11⟩ What you do if a commercially important passenger complained that another commercially important passenger is snoring too loudly behind him?

I would listen and sympathize with the passenger, but of course I cannot awaken the snorer (just yet anyway).

Offer earplugs and empathy will do a lot to elevate the situation. Maybe a drink will also help the passenger ignore the snoring. I can also suggest headphones piping in music.

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12⟩ How would you deal with this situation if there are 60 children on the flight, but you only have 40 toys?

There are a number of things I could do here.

► I'd check out each kit and if appropriate I'd beak it down into a coloring book for one child and a puzzle for another. I have done this before and it works out fine in most cases.

► I'll make sure the kit is age appropriate, some of the older kids may not want the entertainment items inside, so I'd make a call on the age limit when handing out the kit.

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13⟩ What would you do if the seat belt signs were on and the aircraft is about to take off, but a passenger insist that he has to kneel down to conduct his prayer due to religious reasons?

Well obviously this is a delicate situation. However first and foremost is Passenger safety.

I would deal with this situation by calmly speaking to the passenger and telling him we respect his choice to pray but he cannot do this during take-off because of the danger to himself and other passengers. I would politely ask him to take his seat.

Also if I were a junior Cabin Crew I would confer with a senior as there are many things involved.

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14⟩ Have you worked with someone whom you did not like?

This is a trap question!

Speaking negatively about other people will show you as an unreliable

character.

Stay professional and be diplomatic.

Not really. I believe that when disagreements occur, the matters can be

taken up with the concerned person and be immediately solved.

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15⟩ What important quality a cabin crew should have?

Being a cabin crew requires a person to have solid interpersonal skills. The person should be always cheerful and should not show their frustrations or anger to the people around them. This is the most important aspect of being in the cabin crew.

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16⟩ Cabin crew interview questions part 1

► What you know about the role of a cabin crew member?

► The reasons for applying and why you want to join this particular airline?

► What you know about their airline?

► How you deal with specific situations in your working life and what you learn from them?

► Challenges faced by the airline?

► Your own personal qualities and attributes?

► Your strengths and weaknesses?

► Team-working skills?

► Respect and diversity?

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17⟩ Cabin crew interview questions part 2

► What is the airline's mission statement?

► Where do they fly to?

► Are there any future plans for expansion or growth?

► What airports do they fly out of?

► Who are the airline's major competitors?

► How many employees do they have at any one time?

► What products and services do they offer?

► What do you like about this particular airline?

► What is the airline's customer care policy?

► How long have they been operating?

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18⟩ Cabin crew interview questions part 3

► Why do you want become a cabin crew?

► Do you consider this as a career?

► How do you handle stressful situations?

► How do you handle a complaint?

► Can you tell us some of your weaknesses?

► Have there been situations when you have lost your temper?

► What do you mean by exceptional customer service?

► What do you say to or handle a passenger who is terrified of flying?

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19⟩ Cabin crew interview questions part 4

► How to handle a drunk passenger?

► How would you define good and bad customer service in the airline sector? Can you give examples of both?

► What are the strengths that make you a suitable candidate?

► What do you do If one of the passengers spit in your face?

► What would you like to do in five years' time?

► What are your hobbies?

► Why should we hire you?

► What will you bring to the job/company if we employ you?

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20⟩ Why you wish to join us as a cabin crew?

► I want become the cabin crew because cabin crew is a very challenging job for any person, and I want looking for an international career opportunity. Besides that, I also can chance to serve many different types of passenger.

► I want to be a cabin crew because being a part of it, I'll get the chance to interact with various kinds of people belonging to different regions, religions and cultures.

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Cabin Crew

Home Other Professions Cabin Crew

41 Cabin Crew Questions And Answers

1⟩ Tell me why should we hire you for our company?

2⟩ Do you think some passengers take their frustrations out on cabin crew?

3⟩ What you do if you saw one of your colleagues being deliberately rude to a passenger?

4⟩ How would your coworkers and friends describe you?

5⟩ Tell me the most fun that you ever experienced on the job?

6⟩ What strengths you have?

7⟩ What weaknesses you have?

8⟩ What about a time you misjudged a person?

9⟩ What challenge at work you faced and overcame recently?

10⟩ Tell me about a time when you resolved a conflict?

11⟩ What you do if a commercially important passenger complained that another commercially important passenger is snoring too loudly behind him?

12⟩ How would you deal with this situation if there are 60 children on the flight, but you only have 40 toys?

13⟩ What would you do if the seat belt signs were on and the aircraft is about to take off, but a passenger insist that he has to kneel down to conduct his prayer due to religious reasons?

14⟩ Have you worked with someone whom you did not like?

15⟩ What important quality a cabin crew should have?

16⟩ Cabin crew interview questions part 1

17⟩ Cabin crew interview questions part 2

18⟩ Cabin crew interview questions part 3

19⟩ Cabin crew interview questions part 4

20⟩ Why you wish to join us as a cabin crew?

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Cabin Crew

Home Other Professions Cabin Crew

41 Cabin Crew Questions And Answers

1⟩ Tell me why should we hire you for our company?

2⟩ Do you think some passengers take their frustrations out on cabin crew?

3⟩ What you do if you saw one of your colleagues being deliberately rude to a passenger?

4⟩ How would your coworkers and friends describe you?

5⟩ Tell me the most fun that you ever experienced on the job?

6⟩ What strengths you have?

7⟩ What weaknesses you have?

8⟩ What about a time you misjudged a person?

9⟩ What challenge at work you faced and overcame recently?

10⟩ Tell me about a time when you resolved a conflict?

11⟩ What you do if a commercially important passenger complained that another commercially important passenger is snoring too loudly behind him?

12⟩ How would you deal with this situation if there are 60 children on the flight, but you only have 40 toys?

13⟩ What would you do if the seat belt signs were on and the aircraft is about to take off, but a passenger insist that he has to kneel down to conduct his prayer due to religious reasons?

14⟩ Have you worked with someone whom you did not like?

15⟩ What important quality a cabin crew should have?

16⟩ Cabin crew interview questions part 1

17⟩ Cabin crew interview questions part 2

18⟩ Cabin crew interview questions part 3

19⟩ Cabin crew interview questions part 4

20⟩ Why you wish to join us as a cabin crew?

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