Lead Generator

In the telemarketing industry it is critical that you know how to use your voice and choose your words to project a positive image while placing or taking a call. Factors that impact image over the telephone are:

☛ Vocal quality

☛ Vocal tone

☛ Rate of speech

☛ Pitch of the tone

☛ Attitude

☛ Body language

☛ Use of appropriate words

Many times the customer on the end line objects to be put on hold as he fears to be kept long on hold, in such situations following tips can be helpful :

1. Request the customer that it is important that he is put on hold. Make sure this is conveyed in a very polite way.

2. Clear out the objective due to which the line needs to be put on hold.

3. If the customer is very persistent on being on line as a co employee to retrieve the information that requires you to put the line on hold. During this be on line and keep the customer attended.

4. You can also ask the customer to disconnect the line for now and that you will give him a call back.

People who have worked in customer service, retail, or the restaurant industry have undoubtedly dealt with complaints. If the candidate was able to keep their cool under pressure, they're likely well-equipped to field objections and handle rejection as an SDR. In addition, listen for a passion for helping others. They don't have to believe that the customer is always right, but they should maintain that the customer always deserves to be heard and supported.

Prospecting is tough. An SDR might make 10, 20, or 50 calls in a row with no answer. Where will they draw their inspiration to keep dialing? This question will expose the candidate's primary motivators.

“Account Executives” or “Sales”, are quota-carrying reps who close deals. They can be either inside or out in the field. As a best practice, even when a company has an Account Management/Customer Success function, Account Executives should stay in touch with new customers they close past the close until the new customer is deployed and launched.

This is one of those questions where there’s no right or wrong answer. If you ask this to a handful of people, you’ll probably get a wide range of answers. That’s okay.

Hopefully, one of the adjectives will be something like “helpful.” Helping is the new selling. Clients are savvy enough to make decisions without being sold to. What they really want is someone who can help them solve a problem. Look for adjectives like helpful, consultative, or problem solving.

Cold calling or lukewarm calling is a big part of any sales job. Unfortunately, it terrifies many people. Ask your interviewee to role play it. If they’re uncomfortable or have never done it before, that will show immediately. If they’re frightened by the idea, you’ll have to decide whether or not training can help them overcome that fear.

For survival in the telemarketing industry it is extremely essential that one possesses or acquires the ability to effectively listen and comprehend. Some of the effective listening strategies are as follows:

☛ Understanding yourself

☛ Being yourself

☛ Never losing the personal touch

☛ Your attitude

☛ Be willing to listen

☛ Setting personal goals

☛ Being motivated

☛ Listening actively

☛ Paying attention

☛ Asking questions

☛ Sending appropriate feedback

After countless hours of product training, salespeople are intimately familiar with their wares. Prospects, on the other hand, have a comparatively cursory understanding of your product -- no matter how much independent research they've done. For this reason, it's important that SDRs are able to explain potentially tricky or confusing topics in clear and simple terms.

This is one of those questions where the “right” answer is debatable, but it will give you a good peek into their mindset. I would opt for having happy customers because I’ve found that happy customers inevitably lead to more sales.

Role play makes a lot of people uncomfortable, but I think it’s one of the most effective ways to find out how skilled a salesperson is. Ask them to explain how their last product or service works Or how fantasy football works. Or how to calculate a golf handicap. Anything, really, that they feel comfortable with.

Are they concise? Can they explain the item clearly? Are they good at offering explanation and also being personable enough to build the relationship?

☛ Did you have faults as a leader? Describe the situation.

☛ How would you describe your work style?

☛ If you were interviewing someone for Lead Generation Specialist position, what traits would you look for?

☛ What will you miss about your present or last job?

☛ What would be your ideal working environment?

☛ What percentage of your time is spent doing each function?

☛ Do you work well under pressure?

This Lead Generation Specialist interview questions contains Communication skills testing, Individual, Final, Group job interview questions.

☛ How do you keep yourself and your teammates motivated?

☛ What type of work environment do you prefer?

☛ What is the difference between a manager and a leader?

☛ What do you think this Lead Generation Specialist position involves.

☛ What personal weakness has caused you the greatest difficulty in school or at work?

☛ Your greatest weakness in school or at work?

☛ Which of your jobs had the most rapid change?

This Lead Generation Specialist interview questions contains Final, Unstructured, Individual, Communication skills testing job interview questions.

☛ How do you reach a decision if you don't have all the facts?

☛ What is good customer service?

☛ Do you know anyone who works as Lead Generation Specialist at this company?

☛ Where do you see yourself in five years time?

☛ What do you think of your previous boss?

☛ How would your teacher or other Lead Generation Specialist describe you?

☛ Describe some ideas that were implemented.

☛ Example when you went above and beyond the call of duty.

☛ What interests you about this Lead Generation Specialist position?

☛ Example of a time you have placed yourself in a leadership position.

☛ What have you learned from your mistakes?

☛ What has been your most successful Lead Generation Specialist experience in speech making?

☛ Tell me a suggestion you have made that was implemented.

☛ How do you propose to compensate for your lack of experience?

☛ Did you have a strategic plan as Lead Generation Specialist?

☛ How do you define your key team members?

☛ Give an example when you had to explain a complex technical issue to someone.

☛ How do you see your job relating to the overall goals?

☛ Tell about a time that you had to adapt to a difficult situation.

☛ Tell me about a time where you had to deal with conflict on the job.

☛ Do you prefer to work independently or on a team?