Community Manager

Here’s your chance to show off that you’ve done your research on the company and its community. You will be interacting with members on a daily basis, so show the hiring manager that you can get inside the mind of a member and understand why they are part of the community. Even better, back this up with theories from psychology and case studies.

The first part of this question will answer what makes them tick, and what matters to them when building and managing an online community. The second part allows you to ascertain whether they are knowledgeable about your product, passionate about being your digital mouthpiece and evangelising about your company. You could also ask them how they would identify whether an issue needs to be shared with another one of your departments, which also provides a good opportunity to move into describing your company structure and progress the interview to answering their questions.

This is our first question referencing social media. This is a great one for probing for use of buzz words, generic statements about social media and kool-aid, fishbowl, echo chamber reactionism. We’re looking for an in-depth answer outlining the differences of each audience and why each platform should have its own focus and approach (engagement, attrition, monitoring etc), and what that would be. It’s also a good way to check whether the candidate has looked at your community eco-system before walking through your office door.

Becoming an expert as a portfolio manager.

Enjoy community environment and helping members who choose to be part of the community.

You’re trying to learn what their process is for publishing and what tools they are familiar with. You’ll want them to mention how they tie social media activity to business KPIs.

I am proficient on Microsoft office and was proficient with Jenark.

Quality and Affordability.

Listen to their concern and if necessary forward to appropriate committee.

A major part of the community manager role is advocating on behalf of users, so this question should be a no brainer for anyone you intend to hire. This is also a good question to ask folks who might be transitioning in from another field, as there should be many transferable situations at top of mind ranging from defending younger siblings from bullies to helping a teammate get a promotion. Pay particularly close attention to how they describe the way that they went about pursuing a good outcome — this can be very telling, particularly in its absence.

There was a sewer back up on a condo property, yet the condo property didn't have the money for the repair. I called the county sewer department and asked them to please come to the property to see if it was a county problem. Once there they seen how bad the situation was and repaired the back up immediately.

Assessment dues, property decoration restrictions. Yes, and they are there for a reason and must be followed by all.

Water Intrusion and Mold Issue complaints.

Not all social platforms are created equally. A social media manager needs to figure out where their brand’s audience actually is and invest there. The ideal candidate’s answer should reflect that.

Respond and be active. People come to Social Media Examiner because they know they will get their questions answered. We provide a lot of in-depth content every day but also do things to facilitate conversation.

Yes, I am an organized person. Filing, daily to do list, tasks, calendar appointments.

Every day in my job is different — which is what’s so exciting about it. Some days are spent talking to people, both internally and externally, to generate ideas and collaborate on new projects. Others, I’m analyzing performance of our community initiatives and making data-driven strategy decisions. I also manage a team of community producers, so I spend a lot of time making sure they have the tools they need to do the amazing work they do.

Established in 1989, we are a premier condominium lakefront community in the heart of the Ozarks, located on beautiful Table Rock Lake. Our community consists of 172 two bedroom condominiums and two to four bedroom patio homes. Our property owners are full and part-time residents with full ownership (no weekly or overnight rentals).

Right off the bat, this question can stump many candidates. I’ve heard a lot of vague answers about social media platforms that veer off on an incoherent tangent until they fall off a cliff. Keep it straightforward by giving a simple definition that explains what an online community is: a group of people who share a common goal, cause, or interest and gather together to collaborate and discuss via the internet.