Community Manager

Tenant does not feel she needs a lease to live in parents home. Our covenants state a lease must be on file. Explained that to her and she understood.

Since Orbit is a web design and development company most of the other team members (Designers, Project Managers, and Developers) are working on projects almost non-stop. They aren’t really involved in the marketing efforts. To keep them in the loop, I send out biweekly “Orbit Happenings” emails. It’s just an overview of what the marketing team is working on, speaking engagements that we have coming up, events that we’re hosting or attending, press, new clients that we’ve gotten, etc. I won’t lie, there are a few cat videos that go along with it. The team loves it.

If all they suggest are hosted community platforms, you might have a shill. An open-minded and competent community manager will be able to build a thriving space using free tools if necessary, and will most likely respond by asking what the requirements are, as this will dictate the toolset, not the other way around.

An innocent question. But a question that if answered improperly, can be a deal breaker. While many individuals will be looking to a new job as a means of increasing their salary, “not being paid well enough at your last job” is not something you want to mention to your interviewer. After all, are you not likely to leave this particular job if you found you could make more down the street?

If you’re currently employed and leaving of your own accord, craft your response around enhancing your career development and a seeking out of new challenges.

Ever since my first paper route at age 10 I’ve been doing something to keep myself busy and earn money. Back then, it was obviously about earning some spending money. What I didn’t realize was that I was actually starting the journey of establishing what I liked to do and how I fit in to the grand scheme of things. I then worked as a junior computer tech in my last 2 summers of high school. It was here that I discovered what I was passionate about and what I wanted to do. I enrolled in college to get my degree in computer sciences, and I have been working around technology ever since.

This question allows the interviewee to tell you about what communities they participate in on a daily basis and why they see themselves being a good fit for your role. This question will also draw clear lines between community folks and interviewees who are simply good on the twitters, can manage a support box like a pro, or can throw a fun party. It’s not that these skills are not important or relevant to being a community manager, but what’s more important is that there are true community skills supporting these efforts.

Notified all involved via email notice. Contacted sewer department for repair.

Through blogger relations. At my previous position, part of my job was building relationships with bloggers, and that’s how I met Gani. We became friends, and the rest is history. But I do have to thank Heidi Sullivan (SVP at Cision) for pushing me into social media and marketing in the first place!

Have you managed social media accounts before? What was your approach? This is a chance to highlight your experience in social media and blogging from previous jobs. Share how it contributed to building a successful community.

A truthful answer will generally be “Not always.”. A reassuring answer would be “I made some mistakes, but here’s what I learnt:”. An enlightened answer is “Some things worked, some things didn’t, but overall I grew the community whilst increasing engagement because:”. A blank stare is worrying.

Getting the candidate to draft up some email responses, forum posts or a blog post gives you some insight into their writing and communication skills, and how they approach solving problems by email. You can also find out whether they are finding it easy to pick up on the voice of your company, or have any thoughts about how to modify it when communicating with online customers.

Back to the nitty-gritty of routine community management; how will your candidate take to implementing a solid policy and set of escalation procedures, or write them up from scratch? Asking them for examples of situations they have experienced is useful too. I used to ask candidates in passing how taking the Tube made them feel; you’d be surprised at how many were quick to anger at the mere thought, which didn’t bode well.

You want to see how they would apply critical thinking to discover what led to the traffic anomaly. Data without wisdom, after all, is useless.

You’re looking to see if they have habits in place for checking notifications of brand mentions, content shares, comments and other engagements, across the business’s active social platforms.

Does the candidate’s philosophy align with your company’s when it comes to these interactions? Do they inquire about whether there is a process in place for addressing negative feedback?

If your previous role wasn’t a community manager position, try and think of lesson that relates to building relationships. The Muse offers good advice for answering this question such as to be prepared with your own definition of failure. First, explain what failure means to you and follow with your lesson. Then explain the situation with an honest account of the story.

An obvious question, but one that throws up almost everything you need to know about their skill set. An ex-Community Manager may turn out to be more competent than a Head of Community, depending on the scope of their role and their position in the organisation. As job titles are still very fluid, use this question to flesh out just how experienced they are and whether they were running teams or influencing any other departments.