Community Manager

Another tricky one. The purpose of this question is to see how you view and evaluate yourself.

One the one hand, if you suggest you don’t have any weaknesses, your interviewer will almost certainly see you as a lair, egotistical, or both.

Don’t fall into the trap of trying to present a positive skill in disguise as a weakness, like “I work too hard” or “I am a perfectionist”. Any experienced interviewer will see through this in a heartbeat.

Additionally, revealing that “I’m not really a morning person and have been known to come in late” raises immediate and obvious red flags.

Certified QuickBooks, A/R, A/P, Collections.

Their answer, hopefully, will demonstrate an understanding of the synergy between organic search marketing, paid search marketing, content marketing and social media marketing. Listen to find out if they have knowledge of other pillars of digital marketing.

There is no right answer to this question. It’s truly based on your own opinion and past experiences. Use this as an opportunity to once again show the interviewer your passion and knowledge of community development.

While this question is an invitation to do some chest pounding, remember to illustrate strengths that will benefit the employer and are relative to the position. For example:

☛ being a problem solver

☛ being a motivator

☛ being a natural leader

☛ the ability to perform under pressure

☛ a positive attitude

☛ loyalty

Very good. I gather and research the topic on what the presentation is regarding before putting the presentation together.

The ideal candidate will recognize that a business can have multiple objectives for their social media efforts, and hopefully name one or two that happen to be your business’s goals.

This question is not as literal as it seems (hint: don’t study take the definition from the Merriam-Webster dictionary) interviewers are looking to understand your unique take on the concept of community.

It depends on the situation. In general, I try to respond quickly. If they keep on behaving like a troll, I ignore them, and, if necessary, I’ll block them. You can only do so much to appease people.

This will tell you whether your candidate truly understands the reality of managing online communities. Technically, unless you close your branded community at set hours, life goes on 24/7 online so candidates need to appreciate they may be on call when needed. If they say 9-5, say thank you and goodbye.

Customer support is one part of a community manager role. It’s important to share how you’d handle a situation with a difficult person in the community. You may have your own process, but experts say listening, showing empathy and not taking it personally is always a good approach.