Customer Support Representative

Good listening skill, problem-solving, concentration, and patience are some key features that make a perfect customer associate.

A call center is all about providing quality service to customer. If you are good at handling customer well and offering a good service then you can be successful in call center.

What they're looking for: A candidate who knows how to solve problems.

How to answer: Be prepared to share a scenario of a time when you didn't know the answer to a question, and what you did to find a solution for the customer. Keep your story short and sweet and demonstrate that while you may not know all the answers, you know how to solve a problem.

I have had plenty of instances to handle irate customers effectively. The tact is – never loose your temper and listen them patiently. Once you know what is wrong, you can make amends for it and help them out appropriately.

What they're looking for: A candidate who isn't afraid to speak up and looks at their job as more than just "service" - they view their job as a way to do product development.

How to answer: Know how you would handle a situation where there is a flaw in the product. What would you immediately do with the customer, and what would you do once you hang up the phone? Then, what would you do to follow up with the customer?

☛ By phone

☛ Public relationship

☛ Face to face

Empathy, respect, communication, convincing power and cultural sensitivity.

I have served as customer services representative in person to walk in customers, on phone, through email, on social media platforms and on live chat software.

My communication skills are definitely ten out of ten! I have always been able to interact with other people to easily deliver my point while understanding their needs.

The first thing that I will do is to stay calm and listen to the customers problem, and try to figure out what made him/her annoyed. The next thing I will do is ask politely to the customer to calm down. Then I will assure him/her to solve their problem. The last thing that I will do is to identify the root-cause that creates problem to the customer, fix it and ensure it never happens again.

This question is like a loaded gun, tricky and dangerous if you’re not sure what you are doing. It’s not uncommon for people to end up talking salary before really selling their skills, but knowledge is power as this is a negotiation after all. Again, this is an area where doing your research will be helpful as you will have an understanding of average salary.

One approach is asking the interviewer about the salary range, but to avoid the question entirely, you can respond that money isn’t a key factor and you’re goal is to advance in your career. However, if you have a minimum figure in mind and you believe you’re able to get it, you may find it worth trying.

Answering phone calls, resolving customer’s complaints, dealing with mismanaged payments, providing customers with relevant information and assisting them in decision making.

Any business depends upon the quality of the service offered to the customer. To do so, you need to understand the customer’s need and their problems. You have to think from their point of view and try to meet their demands and requirements. This is what “ Customer Satisfaction” is.

As I am an extrovert person and I like to interact with people, call center job is a perfect for me. I like to resolve customer’s queries and face the challenges positively. Also, the pace of work in call center and team members friendliness always motivates me to work for call centers.

This question allows you to brag on yourself, but keep in mind that the interviewer wants strengths relative to the position. For example, being a problem solver, a motivator, and being able to perform under pressure, positive attitude and loyal. You will also need examples that back your answers up for illustration of the skill.

I am a friendly and sociable person and I believe listening to others is equally important as speaking to them is. Whenever I interact, I ensure that the communication is two way and the interaction involves respect for the other person.

The types of call center are

☛ Inbound Call Center

☛ Outbound Call Center

Inbound Call Center: In an inbound call center, customer associate will receive the calls regarding the customer’s queries or demands. Eg: Customer is calling a Telecom Company to know the current tariff on internet service they provide.

Outbound Call Center: In an outbound call center, customer associate will make calls to their customer, regarding business or sales related. Eg: When you receive a call from a bank offering a personal loan.

This is a question often asked for call center jobs, there are many multi-national companies that outsource their work to other countries. Such companies demand for night shifts as their working hours might be our sleeping hours. So based on your preference you can reply to this question.

Yes, I am well versed in MS office suit, internet, outlook, social media, maintaining and accessing customer database operations and tracking customer requests to trace service/complaint status on the electronic system.

What they're looking for: Confirmation.

How to answer: The interviewer has done their research on you. Now, they need confirmation that what they're imagining (that you're a good fit!) is actually true. Be sure to highlight how you fit into the organization - not just the generic "I'm a team player" type of answer. Visualize how you would be a good fit at the organization, and communicate your vision.