Removing the bumps in the road that cause customers to expend extra effort is the best place to start. Research found that moving customers from rating the experience "below expectations" to "meets expectations" gave companies as much economic value as customers who said their expectations were exceeded. So just fixing the existing potholes in the experience will go a long way.
Can you explain how you contact or initiate communications with customers?
You ever felt, during course of your work, that the existing systems and solutions are not sufficient to meet the needs of customers properly and/or that they need to be changed? If so, tell me more.
How do you handle negative feedback from very angry clients? How do you respond to him/her?
Explain with an example, how would you handle a situation where a customer is asking for something, which is not in the interest of the company or which would violate a policy of the company?
Would you create professional relationship with the clients?
How will you answer accurately to the customers?
Explain me how would you deal with difficult customers?
Can you tell me what would you do if a customer leaves without paying for gas?
A customer walks out without paying for her hair?
How would you handle if a co-worker is rude to customers?
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