☆ Accountability

☆ Accurate Listening

☆ Analytical Thinking

☆ Answering a Complaint

☆ Apologizing

☆ Arranging Problems by Importance

☆ Assertiveness

☆ Asking for Help

☆ Asking Permission

☆ Asking Questions

☆ Attention to Detail

☆ Avoiding Trouble with Others

☆ Being a Good Sport

☆ Commitment

☆ Communication

☆ Concentration

☆ Conceptual Thinking

☆ Conversing

☆ Convincing

☆ Creative Thinking

☆ Creativity

☆ Customer Focus

☆ Dealing with Emotions

☆ Delegation

☆ Diplomacy

☆ Decision Making