What would you do if you sniff out inappropriate behavior on the bank’s trading floor, but the very powerful head of trading assures you everything is kosher? “I want to know you have guts of steel to stand up to someone like that, as well as the intelligence and skills to know that there is a very high degree of probability that your suspicions are correct,” Lewis says.
Tell me what motivates you to work hard in this role?
Tell us what is your experience with technology in a head custodian's role?
Tell us what are the most important modules in CRM?
Tell me what would be your strategy for turning around a non-responsive customer?
Please explain as a customer relationship manager, what is your management style?
Tell me what is CRM?
Tell us what have you done to improve work processes in the customer service division?
Explain me about a customer service policy that you have developed and implemented?
Tell us what metrics do you consider the most important factor in measuring customer satisfaction?
Tell me what do you see yourself doing in five years as Customer Relationship Officer?
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