⟩ How do you decide what gets top priority when scheduling your time?
Depending on what comes first and the most important to finish in the first place.
Depending on what comes first and the most important to finish in the first place.
Tell me what would be your strategy for turning around a non-responsive customer?
Please explain as a customer relationship manager, what is your management style?
Tell me what is CRM?
Tell us what have you done to improve work processes in the customer service division?
Explain me about a customer service policy that you have developed and implemented?
Tell us what metrics do you consider the most important factor in measuring customer satisfaction?
Tell me what do you see yourself doing in five years as Customer Relationship Officer?
Suppose a customer is willing to commit a greater amount of revenue for you if you develop certain features / enhancements for them. As an industry and a solution expert, you know that this new enhancement would be a waste of time and money for the customer, but easy money for your company. How do you approach this situation?
Tell me how have you motivated your team to achieve demanding performance standards?
Suppose a relatively small customer asks you to deliver some new features within a very short time. How would you respond to such a situation?