You'll want to make sure you have thought through this question carefully before the interview and have selected both a key professional achievement as well as a key personal achievement; cover both bases.
Suppose I am an angry customer; How would you talk me down?
Explain me how do you handle a customer who starts yelling at you as soon as they pick up and find out that you are a telemarketer?
Explain me how do you deal with a customer who demands solutions you cannot provide?
Explain me what your idea of a call center is and how you would utilize your prior experience in providing call center service?
Explain me why do you want to work for our company as Call Center Team Leader?
Explain me how would you handle a call from an angry customer?
Explain the toughest decision you had to make in the last 6 months?
Tell us what do you do if the dialer puts a Do Not Call number through to you by mistake?
Basic Call Center Team Leader Job Interview Questions
Tell us what’s your idea of a call center?
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