⟩ What actions you took to achieve the goal?
☛ Tasks during the activity
☛ personal management activities
☛ The changes and difficulties that you handled effectively.
☛ Tasks during the activity
☛ personal management activities
☛ The changes and difficulties that you handled effectively.
Explain me how do you handle a customer who starts yelling at you as soon as they pick up and find out that you are a telemarketer?
Explain me how do you deal with a customer who demands solutions you cannot provide?
Explain me what your idea of a call center is and how you would utilize your prior experience in providing call center service?
Explain me why do you want to work for our company as Call Center Team Leader?
Explain me how would you handle a call from an angry customer?
Explain the toughest decision you had to make in the last 6 months?
Tell us what do you do if the dialer puts a Do Not Call number through to you by mistake?
Basic Call Center Team Leader Job Interview Questions
Tell us what’s your idea of a call center?
Can you explain about your experience in ABC and training new employees. What does your process look like?