While I haven’t worked in a call center previously, I have juggled customer service while I was working in retail. Handling multiple customer returns each day involved a lot of multitasking with our inventory system, communicating with the customer, and accessing our POS system.
Suppose You feel that you are a very good employee and others, including your boss, are telling you that you don't measure up - what would you do in this case?
Tell me how far is too far for monitoring employee movement, within and outside the confines of the company?
Suppose You have recently been promoted to a manager position. You are aware of another employee who is using the computer in an unethical way. This other employee used to be your co-worker. How would you handle this?
What should the relationship between a supervisor and their employee consist of?
Tell me in what business situations do you feel honesty is inappropriate?
Suppose if you saw a coworker doing something dishonest, what would you do?
List the steps that you would take to make an important decision on the job?
What would you do if you disagree with the way your supervisor says to handle a problem?
Give an example where you had to settle a conflict between two individuals?
How do you cope with conflict in the workplace?
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