One day a man came in great fury. He had purchased a TV the previous day and had requested for an electrician to install the fittings at his residence. Due to staff shortage, the electrician he had paid for could not reach his place timely. I calmed him down by apologizing and then politely told him that he will be there shortly and also offered him a refund apologizing again for the inconvenience caused. He left satisfied and I immediately informed the management about the issue.