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82 Desktop Support Questions And Answers

61⟩ Suppose If a customers blackberry stopped syncing their calendar wirelessly, what would you do?

Firstly, we can create a backup on a pc and wipe out device contents,

Security Options - General Settings - Menu - Wipe Handheld, and type password as "blackberry". The device will then restart. Now we need to reactivate BB,

Options - Advanced Options - Enterprise Activation,

You need a username and password to proceed. Username is your email address and re-activation pw can be generated through bb server by searching the user and right click and set Activation Pw. This should fix the issue.

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63⟩ What is the difference between Outlook & Outlook Express?

Outlook Express is a POP3- and IMAP-compatible mail client with a built-in newsreader. It is available with Internet Explorer for Windows or as a stand-alone client.

Outlook is also an email client, but unlike Outlook Express, it is also a personal information manager. We can use it for viewing and maintaining calendars, organizing contacts, and managing tasks. When we use it with an Exchange server account, you can use it for group scheduling and sharing your contacts and tasks with others.

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64⟩ What are the steps to create .pst in client system?

we have two option for creation of Archive folder or PST(Personal Storage Template) or personal folder

1. Automatic Archive

2. Manually Archive

Manually Archive for 2007 and 2010

For Outlook 2007

File> New> Outlook data file> Select 1st option under type of storage>select the location for PST(exp-d-driveoutlook)> Give file name according your choice like Archive 2011> Ok> mention again Archive 2011>Ok

Now it appear in left hand side Navigation pane of Outlook 2007 window

For Outlook 2010

File> Info> Scroll down account setting button >select Data file tab under Account Setting window>>Select path where you want store> Give file name >>ok Give name to the Archive folder>>OK

Now it appear in left hand side Navigation pane of Outlook 2010 window

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65⟩ How to hard disk dynamic?

goto run then type diskmgmt.msc after that you need to select hardisk then right click on it now you can convert it into basic disk to dynamic disk.

note: you should be login with administrator account.

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66⟩ What is the difference between server OS and desktop OS?

1.With server OS we can manage desktop OS. Server Os is higher version of Desktop OS.

2.server OS gives centralized administration for users shared resources higher security.

But Desktop OS gives local machine administration only.

3.Server OS is fully covered & managed security. For (ex) Domain Controller application server print server etc. We make server with security. for Desktop OS Normal PC. We make low level security.

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67⟩ Explain how to write a system service file in windows?

With Windows File Protection active, replacing or deleting a system file that has no file lock to prevent it getting overwritten causes Windows immediately and silently to restore the original copy of the file. The original version of the file is restored from a cached folder which contains backup copies of these files

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68⟩ When I boot my computer I have seen on my Screen " Verifying DMI pool data" and then after second line is shown "NTLDR is missing..." what is this problem and who can I solve it?

NTLDR is a Known as the Network Loader. It helps in loading the operating system. If it is showing Ntldr is missing you need to copy the ntldr file from operating system CD.

Copy the ntldr and ntdetect.com files from the xp cd to your computer

1.Insert the windows xp bootable cd into the computer.

2.When prompted to press any key to boot from the cd, press any key.

3.Once in the windows xp setupmenu press "R" key to repair the windwos.

4.Log into your windows installation by pressing 1key and press enter.

5.when you are prompted for your administrator password. enter the password.

6.Copy the two files to the root directory of the primary hard disk.

copy cdrom:i386ntldr c:

copy cdrom:i386ntdetect.com c:

7. Once both of these files have been successfully copied, remove the cd from the computer and reboot.

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70⟩ What is the difference between power user group in XP and power user group in windows 7?

Basically, Power Users can:

Run legacy applications, in addition to Windows 2000 or Windows XP Professional certified applications.

Install programs that do not modify operating system files or install system services.

Customize systemwide resources including printers, date, time, power options, and other Control Panel resources.

Create and manage local user accounts and groups.

Stop and start system services which are not started by default.

Power Users do not have permission to add themselves to the Administrators group. Power Users do not have access to the data of other users on an NTFS volume, unless those users grant them permission

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72⟩ I have disabled all usb ports on my stationary computer, my mouse and keyboard dont work... how do I enable it back? I cannot press F2 to get into BIOS, nothing works... keyboard or mouse?

Type in Run window regedit and click OK

After registry editor Open Goes to the

HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesUsbStor

In the Right Pane Double Click on Start and Type in Value 4

USB Port is Disabled

Type Value 3 For Enable USB Port

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73⟩ What is SysWOW64 folder?

It is normally found in the 64 Bit OS egs: 64bit Win7. This is very similar to the system32 of the 32 bit OS

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74⟩ Suppose A user calls and every time he launches Internet Explorer he gets the page cant be displayed right before this his virus software had detected virus...what could be causing this problem you checked the settings in IE and its has the correct homepage?

This can happen if the host file is changed by the threat infection.

To resolve this unnecessary host entries files perform the following steps :

1. Click Start, > Find or Search > Files or Folders.

2. Make sure that "Look in" is set to (C:) or to "Local Hard Drive if you have

more than one hard drive, and that "Include subfolders" is checked.

3. In the "Named" or "Search for..." box, type:

hosts

4. Click Find Now or Search Now. After all files are found--this could take a

few minutes--go on to "To delete any extra lines."

For each Host file that was found in the search, do the following:

To delete any extra lines

1. Right-click the file and then click Properties.

2. In the bottom section of the Properties dialog box, make sure that the

Read-only attribute box is not checked. If it is checked, remove the check mark.

3. Click OK.

4. Right-click the file again and then click Open With.

5. Uncheck the Always use this program to open this program check box.

6. Scroll through the list of programs and double-click Notepad.

7. When the file opens, delete all the entries in the Hosts file, except for the

following line:

127.0.0.1 localhost

8. Close Notepad and save your changes when prompted.

Restart the computer and see if your Internet explorer is getting redirected

to other websites.

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75⟩ What is HOSTS?

The "HOSTS" file contains entries that simulate "A" records in DNS (and PTR records, too). Only DNS-legal names are allowed in this file.

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76⟩ Suppose a customer cant work how do you deal with this?

This is a common problem faced by a every one working in helpdesk.

1st thing don't try to argue with him.

2ndly try to understand the issues or problems he is facing.

3rdly don't promise him heaven and earth.

Finally keep a cool head don't concentrate on what he is saying and just concentrate on the solution.

As a help desk professional your duty is to focus on the best possible solution.

Don't get carried away.

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78⟩ How to configure Outlook?

Normally outlook can be configured in two ways Automatic and other is manual.in Automatic setting there is nothing to configure all u need is to provide a valid credentials.but in manual u should first know about your input and output ports ie pop/ smtp and imap and these are provide to you by concern team and now u provide the credentials that all your outlook is configured.

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79⟩ Explain hosts and LM hosts file?

The "HOSTS" file contains entries that simulate "A" records in DNS (and PTR records, too). Only DNS-legal names are allowed in this file.

The "LMHOSTS" file contains entries that simulate NetBIOS name resolution responses (and they have a baroque little mini-language to let you preload entries into the NetBIOS name resolution cache, specify domain entries, and include other files). Only NetBIOS-legal names are allowed in this file.

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80⟩ What is LMHOSTS?

The "LMHOSTS" file contains entries that simulate NetBIOS name resolution responses (and they have a baroque little mini-language to let you preload entries into the NetBIOS name resolution cache, specify domain entries, and include other files). Only NetBIOS-legal names are allowed in this file.

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