The difference between desktop support and helpdesk are the following:
1. Desktop support is the one doing the troubleshooting on hand.
2. Helpdesk support is the one receiving the call and troubleshoot it remotely
Tell us what is your worst experience so far as a help desk assistant?
Explain me what are the new help desk techniques you think would be helpful to improve the service?
As the airline industry is changing, there are different issues and problems that become center stage. What do you think is the biggest challenge for this job?
Tell us how you face the criticism?
Tell us what motivates you for the help desk assistant job?
Explain me how will you deal with negative customer?
Tell me what do you know about MS OFFICE?
Tell me in what languages you can speak?
Suppose if you found yourself in a situation where a visitor has become antsy because of your refusal to let him in, how would you handle the situation?
Explain what are two of the most important duties of a front desk officer?
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