Telemarketing Executive

There are several hundred telemarketing call centers in the U.S., with the majority of telemarketing calls being dialed by a computer known as an auto dialer or predictive dialer. Predictive dialers can dial 3-5 numbers simultaneously and can make as many as 500,000 calls between 8 a.m. and 9 p.m. When you answer your phone, the computer connects you to a live telemarketer who tries to sell you something. If you are not home or if the computer gets your answering machine, your number will be put back in the database to be called again later.

The call center is all about providing quality service to customer. If you are good at handling customer well and offering a good service then you can be successful in call center.

☛ Knowledge of sales and marketing principles and strategies

☛ Relevant work experience in sales, marketing, promotions or telemarketing

☛ Product knowledge

☛ Proficiency in relevant computer applications

Any business depends upon the quality of the service you offer to your customer. To offer this, you need to understand the customers need and their problems. You have to think from their point of view and try to meet their demands and requirements. This is what " Customer Satisfaction" is.

I would suggest 20 days, although we do do 10 days as a minimum, this gives us the opportunity to not only get leads from those on the phone there and then but also deal with call backs and further info requests that may take time to convert, any less than this and you wil not be giving yourself the opportunity for it to succeed.

It's inevitable that you'll encounter angry customers who resent telemarketing calls. Explain your philosophy of handling such calls, and if you can, provide a specific instance that you handled well. For example:

I know customers are not always in the mood to receive a call. I find that apologizing often calms customers down. I always try to set up a callback time, because I don't want the customer to miss out on the valuable product or service I am offering them.

Telemarketing is not an instant short term fix or solution for solving business revenue problems and all results vary according to the product or service.We always offer our advice and recommendations to ensure that any project is formulated to produce the best results.This may be concentrated phoning in a very short period or short periods of phoning, but a longer project and will depend on project strategy. We recommend what we believe is the best way of achieving results.

Certain calls are not covered by the federal registration law, including calls from political organizations, charities, telephone surveyors, and companies from which you have bought something or received a delivery in the past 18 months. If you do not want to get calls from companies that fall into any of these groups, tell the company or charity to put your phone number on their own "Do Not Call" list. Every company and charity is obliged to keep such a list.

We can develop marketing research programs and customer satisfaction surveys designed specifically to meet your information requirements.

☛ Give an example of a time you successfully worked as Telemarketing Executive on a team.

☛ Try to define processes and methodologies you use in your Telemarketing Executive job.

☛ Which of your jobs had the most rapid change?

☛ What is your personal mission statement?

☛ Example of a time you have placed yourself in a leadership position.

☛ Tell me about a time where you had to deal with conflict on the job.

☛ How do you maintain a positive discussion?

☛ What were your annual goals at your most current employer?

☛ Give an example of when you had to present complex information in a simplified manner.

☛ If you worked as Telemarketing Executive, what are you doing?

☛ How do you think I rate as an interviewer?

☛ How do you evaluate your ability to handle conflict?

☛ How do you let subordinates know what you expect of them?

☛ How would you weigh a plane without scales?

I am qualified to work in a call center because I possess qualities which makes one a good call center agent. I am very flexible; I don't have complaints with shift work or working at nights and with split days off. I am willing to learn, and I am not intimidated with learning new things. I am very patient, and I know how to deal with stress. I believe that these qualities make me qualified to work in a call center.

In this question, the interviewer wants to know if your goals in life are in line with the company's objectives. It is good to be honest with the interviewer on this question so that expectations will be properly set.

None, except for calling small offices with one or two people. MCC is committed to high-end B2B calling programs where clients need to contact decision makers directly.

Telemarketing calls made to a number which has been listed on the federal registry for three months, or which are on a company's "Do Not Call" list, violate Vermont law. If you get a call from a telemarketer that violates Vermont law, you have the right to sue the telemarketer for actual damages or $500 for a first violation ($1,000 for each subsequent violation), whichever is greater.

My most significant achievement would have to be graduating from college. I say this because for four years, I have labored so much to get good grades and recognition and it all culminated in my achievement of a college diploma.

☛ By phone

☛ Public relationship

☛ Face to face

We offer a variety of pricing models, including fixed fee arrangements, unit pricing, hourly rates, and monthly retainer arrangements.

The first thing that I will do is to stay calm and listen to the customers problem, and try to figure it out what made him/her annoyed. The next thing I will do is to ask politely to customer to calm down, and then assure him/her to solve their problem. The last thing that I will do is to keep check on certain thing that creates problem to the customer and never let it repeat it again.