Telemarketing Executive

One working week, so we can prepare the data, brief the telemarketer and make sure everything is in place to start.

My idea of quality customer service is going out of your way or going the extra mile to provide customer service or to help customers. It is not simply providing assistance according to what you are expected of.

You can get on telemarketing lists in many ways:

☛ By having a listed telephone number

☛ Through a reverse phone book organized by neighborhood

☛ When you dial an 800 number that uses an Automatic Number Identification system (ANI) to record your number

☛ Via credit information services, such as Equifax, etc.

☛ By ordering products or services from direct marketers or catalogs, whether you order through the mail, from web sites, or via 800 numbers

☛ By printing or including your telephone number on your personal checks

☛ Even by simply paying your monthly bills

Virtual call center provides a technology or software service, through which the customer associate or agent can connect to their customer from anywhere. This technology involves host server and the equipments to run the call center. This service is rendered on monthly or annual subscription. Agents can connect to the host server and can get access to the customer data. The benefit of virtual call center is that you can work from home.

When we call, we use your company's name. We are an extension of your sales and marketing team and we represent ourselves as members of your organization to your prospects and customers.

Don't just say yes. Follow it up with why. For example:

☛ Absolutely. I enjoy reaching out to people with new products and ideas.

☛ I am comfortable making cold calls. I have found that some of my most interesting sales have been the result of a cold call, to someone who was rather unsure of their interest in my product at our first meeting.

☛ I don't mind making cold calls, but I prefer to start my sales cycle with a customer who has shown some interest in the product. Warm leads are proven to be more cost-effective in the long term, and they are a more efficient use of my time spent calling.

Good listening skill, problem solving, concentration and patience are some key features that make a perfect customer associate.

☛ Greet Customer

☛ Introduce yourself to customer

☛ Ask customer how you can be helpful to him/her

☛ Listen to the customer patiently

☛ Try to help the customer with best possible solution

☛ Cross check the customer if he/she is satisfied with the solution

☛ Make sure whether customer need any further assistance

The types of call center are

☛ Inbound Call Center

☛ Outbound Call Center

► Inbound Call Center: In inbound call center, customer associate will receive the calls regarding the customer's queries or demands. Eg: Customer calling to Telecom Company to know the current tariff on internet service they provide.

► Outbound Call Center: In outbound call center, customer associate will make calls to their customer, regarding business or sales related. Eg: When you receive a call from a bank offering a personal loan.

Yes. GGL are specialists in the Telebusiness sector and offer comprehensive services which include Recruitment, Training and Analytical Diagnostic Consultancy. Please visit our Training website for much more information on the Training that we offer.

We are located an hour north of Boston, MA, near Manchester, NH, where clients traveling by air usually arrive. Our location is a convenient day trip from Pittsburgh, Washington DC, Philadelphia, and the greater New York area. We encourage you to visit us to meet our team and see first-hand the quality and professionalism that are the hallmarks of Marketing Connections.

Bring up strengths that are important for telemarketing, such being a good listener, understanding customer needs, relating to customers and being a persuasive speaker.

When you point out a weakness, always follow up with how you've worked to overcome it, especially in a job setting.

Our clients range from venture-backed start-ups to global 50 organizations. Our services are most beneficial to businesses with high-end products and services that need to focus their sales resources on face-to-face contact, proposals, and closing business.

My short term goal is to have a stable job with this company. After working for a couple of years with this company, I would like to see myself take on more responsibilities like maybe become a supervisor or a trainer. Meanwhile, my long term goal is to have an upper management level position with this company.

This is a question often asked for call center jobs, there are many multi-national companies that outsource their work to other countries. Such companies demand for night shifts as their working hours might be our sleeping hours. So always ready with positive answer for this question.

This question is an opportunity for you to showcase your talent and skill. You can convince the interviewer by bringing their attention on the talent you got and tell them how perfect you are for that job. Also, you can mention some innovative ideas or concept that can help increase the organization profitability and credibility.

You can answer this question by saying that my past experience, my education and my personality actually fits to the job. I am a hard-working guy and a quick learner. Also, I like the concept or idea that the company is working on and that is what exactly I was looking for.

This can happen a lot, and it is not just a palm off, you get to recognize which are genuinely interested and which are time wasters simply by asking a few questions before you end the call, many of the products we promote are things that people will not hand a credit card over for, they tend to be in the thousands of pounds and therefore take consideration before making a decision. Always have something you can send that will add favor to a potential client.

Whatever amount you give to people with my qualifications would be fine.