Senior Technical Support Engineer

A default gateway is a routing device used to forward all traffic that is not addressed to a destination within the local network or local subnet. If you don’t have a default gateway, it is not possible to communicate with the network device/host of different networks. Dial-up internet connections do not require a default gateway though because it is present in the ISP itself.

Relate to the job description and the company and describe what progression you would like to see in that environment.

You hope to work long term with the company and hope that good work performance will open up new opportunities within it. You can mention that strong companies always need well-qualified staff and that with your qualifications the employer will see a good and rapid return on his investment.

☛ Have you ever faced a customer issue you’ve never heard of before? What did you do?

☛ Describe a situation where a customer was angry and blaming you for someone else’s mistake. How did you handle it?

☛ How do you keep up-to-date with current technology trends?

When the first installation of Windows fails to boot for some reason, another copy of Windows is installed in the same drive but in a different directory (so that the customer can access to and backup his old data). This is called Parallel Installation of Windows.

Some of the commonly available ports in a Computer are as follows:

1. Keyboard & Mouse Ports – Also known as PS/2 ports

2. USB Ports

3. VGA Ports

4. Sound Ports

5. LAN Port – Also known as Ethernet Port

The Hardware Components of a Desktop Computer / Laptop are as follows:

☛ The Processor (CPU)

☛ Motherboard

☛ RAM (Random Access Memory)

☛ Power Supply – SMPS (Switch Mode Power Supply)

☛ Hard-disk Drives

☛ CD/DVD-ROM Drives

☛ Floppy Disk Drive

☛ Sound Card

☛ Graphics (Display) Card

☛ Keyboard

☛ Mouse

☛ Monitor

A Data Cable is a Thin Plastic band-like cable used to connect the Data-Devices like Hard-disk drives, Floppy Disk Drives, CD/DVD-ROM drives with the motherboard. Data Cables are primarily used for Data Transfer.

☛ LAN Cards

☛ LAN Cables

☛ Router/Hub

Identify one of the most difficult tasks as being the motivation of staff in trying circumstances.You can include planning and completing objectives on time and within budget.

This is designed to see how well you will fit with the present team. A good answer would be along the lines of being unable to solve a problem due to factors outside you control, like hardware failure for instance.

This question would present your familiarity with the IT support process. Your answer would also be a key which would enable the employer schedule for training if required. Remember to list down all the steps for solving in the right order and also answer that each organization has their own set of procedures.

IAS means Internet Authentication Service. For many types of network access like wireless, authenticating switch and remote access dial-up they perform accounting and auditing, centralized connection authentication and authorization.

Identify three of your best achievements and say why you are most proud of them – you can consider the difficulties, the outcomes etc.

This is not an invitation to give your life story. Give a brief mention of your highest education level, say where you have worked and your role focusing on your most recent position and then refer to your future goals. You should devote no more than one sentence to each aspect.

Universal Serial Bus – the current version is 2.0. It allows the

connection of peripherals without the need to shut down the computer.

1. Intel Pentium Core 2 Duo – 3.0Ghz

2. 2 GB RAM

3. 300GB HDD

4. DVD Writer

5. 17 inches LCD Monitor

6. Keyboard

7. Mouse

☛ Check for cable connections

☛ Check for power to the speakers

☛ Check for volume control

☛ Check for device drivers