Senior Technical Support Engineer

Partitions are used to Divide a Hard-disk drive into smaller segments as required by the user and for better management of the space in it.

In a Workgroup, all the computers function as Peers. But in a Domain, One computer is the Server and the others are Clients.

This question is best answered by reference to a successful outcome to a difficult situation that you have encountered. In general terms, you could say that you understand the frustration of end users and that good communication often goes a long way to resolving issues.

Salary is a delicate question. You can answer in several ways. You can give a figure based on industry norms for the position or else you could say that you cannot give a realistic answer until you know more details of the job. Do not undersell yourself - you will regret giving a figure that is too low. Equally, if the figure is too high, you will put off the employer. It is best to avoid being too specific but do not give the impression that salary is unimportant.

Remember to answer this question by researching about the systems the organization is using. Try to get familiarized with the system the organization makes use of. With this also mention other systems which you have worked and have experience with.

Here you need to acknowledge that sometimes work and life can be stressful. You need to show what techniques you use to reduce and control stress – careful time management, exercise, time out, setting priorities are all methods you could discuss.

OU means for Organizational Unit. It is a container within Active Directory which can hold users, groups and computers. It is the smallest unit on which administrator can assign group policy settings.

Generally, there are 04 lights. They indicate the following:

1. Power Light: Shows if the device (Modem)is getting Power Supply or not.

2. Link Light: Indicates if the device is getting broadband/internet signals properly from the ISP

3. Data Light: Indicates wether the internet is working or not.

4. Connectivity Light: Indicates the Modem is connected to a PC or not.

This question demonstrates familiarity with the technical support process. Your answer to it also enables the interviewer to arrange for your training, if you are hired.

List down the major steps you take in solving a problem and say that you understand that every company has a different set of procedures, which are you open to learn quickly and adapt to.

DHCP stands for Dynamic Host Configuration Protocol. It is used to generate & provide IP addresses to the computers on a network.

You could mention seminars, courses, trade journals and technology magazines. You could also mention the value of social networking.

Say that you are looking for a career in the organisation but will need to remain challenged.

When one or more computers work together as a single system by sharing their resources is known as clustering. The benefits of clustering are that it reduces the load on one single system by sharing the load also it is used for redundancy of the services.

The purpose of this question is to check your level of interest and preparation for the position. Read the job advertisement carefully and go through their website to get some basic information about them. You are not expected to know in and out of the product or the company but exhibiting a basic knowledge can take you a long way ahead in comparison to other candidates.

USB stands for Universal Serial Bus. It allows devices to be connected or disconnected from a computer without shutting down or restarting the computer. The current version of USB is 2.0

Scope consists of an IP address like gateway IP, subnet mask, DNS server IP. It can be used to communicate with the other PCs in the network. The superscope becomes when you combine two or more scopes together.

RAS is truly a local area connection between two connections whereas, VPN is a local connection spread over large area.

IPCONFIG command is used to display the IP information of the computer assigned like DNS IP address and gateway IP address.

☛ Performs a POST (Power-On Self Test) for all the different Hardware Components in the System to make sure everything is working properly.

☛ Activating other BIOS Chips on different cards installed in the computer, for example, SCSI and Graphics Cards.

☛ Provides a set of low-level suiting that the Operating System uses to interface different Hardware devices. BIOS manages things in your computer like the Keyboard, Monitor, Serial and Parallel Ports especially when the computer is Booting up.

☛ Manage the settings for Hard-disk drives, System Clock etc.