Senior Technical Support Engineer

This is a test of your ambition and possible loyalty. You should be clear about what you hope to achieve and could ask the interviewers if your objectives are a possibility with their company.

Technical support positions deal with a specific base or model of products. A basic knowledge of the company’s products and their uses is the key here. Research the company’s products in order to familiarize yourself with them as best as you can.

Other than basic hands-on knowledge of a product, a willingness to learn as much as necessary is required. Even if you are not familiar with their product, most companies have several training programs available to those with the desire to learn.

Benefits of child domain are:

☛ Low network traffic

☛ Low administrative overhead

☛ Security boundary

Default gateway is the IP address of the router in the network. In any case, if the users wants to switch on to another network, or if they cannot locate their particular network than their query will be forwarded to default gateway.

Experience, knowledge, manuals, team members are some of the tools that come handy while trouble shooting. However, don't exhibit support from team members as your primary tool as you are expected to deal with a customer independently most of the times.

☛ Check the CMOS for Custom Settings

☛ Load the interrupt Handlers and Device Drivers

☛ Initialize Registers and Power Management

☛ Perform POST (Power On Self Test)

☛ Display System Settings

☛ Determine which devices are Bootable

☛ Initialize the Bootstrap sequence

☛ Check if it is taking longer than usual to start up

☛ Check if it is slow with one / any particular application or slow overall.

☛ Check for Spyware/Malware/Virus in the computer

☛ Check the available Hard-Disk Drive Space in the computer.

Intel Pentium Quad Core, Intel I3, I5, I7 processors.

CRT Monitors: The Monitor has a picture tube and uses a light-gun to highlight pixels on the screen.

LCD Monitors: These monitors do not have a picture tube and contain a layer of liquid crystals on an Electronic Board.

☛ Norton

☛ McAfee

☛ Zone Alarm etc

Windows XP Home Edition, Professional, Media Center Edition, Tablet PC Edition, Mobile

This question is intended to test your knowledge of the industry. You will need to have done some homework. You might look at topics like technological developments, economic challenges and changes in the market.

Always try to be positive. Give answers like: “ They would say that I was an enthusiastic, hard worker” or “ I was the most reliable and efficient member of the team’ or “I was an excellent problem solver.”

To answer this question, you must have done your homework and to show it. You will need to know what the company does and something about its products. You will also need to be aware of recent developments and know a little about the leading figures in the company.

Here you need to give an air of quiet confidence. Say that your career progression to date has been quite good (give examples of how you think you have been successful).

Dynamic Host Configuration Protocol (DHCP) is used to assign dynamic IP addresses to network devices, allowing them to have a different IP address each time they are connected to the network.

RAS means Remote Access Server. It allows operating the tool or information that typically resides on a network or IT devices through combination of hardware and software, for example connecting to printer or file. It is usually used for mobile users who are in the network. It uses telephone line to provide connectivity to its users. It can also connect two or more than two offices in the network.

Operational roles for DC (Domain controller) are:

☛ Domain Naming Master

☛ Schema Master

☛ RID Master

☛ PDC Emulator

☛ Infrastructure Master

Operational roles for ADC (Additional Domain Controller) are:

☛ PDC Emulator

☛ RID Master

☛ Infrastructure Master

DC stands for domain controller and ADC stands for additional domain controller.

ADC is a backup of domain controller. Domain controller is a server that checks the security measures like user id, password.