Travel Consultant

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“Travel Consultant Frequently Asked Questions in various Travel Consultant job interviews by interviewer. The set of questions are here to ensures that you offer a perfect answer posed to you. So get preparation for your new job interview”



70 Travel Consultant Questions And Answers

41⟩ Operational and Situational Travel Consultant Job Interview Questions

☛ What excites you about being a travel agent?

☛ How has your work experience prepared you for this position?

☛ How do you feel about working in sales?

☛ What would you differently if you saw that you weren’t meeting sales goals?

☛ How much, in percentages, do you book for air travel, hotels, and cars?

☛ Rank your air travel, hotel, and car bookings by volume. What do you book most?

☛ What GDS systems have you used before?

☛ How do you find the lowest fees for your client?

☛ You’re on the phone with an angry customer. How do you calm them down?

☛ What kinds of questions would you ask a walk-in client?

☛ What would you do if your customer couldn’t afford the package you suggested?

☛ Describe a time you impressed a customer. What did you do, and what did you learn from that experience?

☛ Describe your approach to planning a complex itinerary.

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43⟩ Tell me how do you make a sale? Describe your sales techniques?

First to find out what the customer is looking for, sometimes give a few prompts as to what they want to get out of the holiday, any particular activities, countries they've always wanted to go to. Then go through itineraries you believe would suit them, selling particular resorts, and up sell additional activities. Overcome challenges faced my customer without losing their interest.

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45⟩ Explain me do you have knowledge of tourist attractions?

This is another important question that is likely to be asked from you by the employer. For positions with tour companies, theme parks, or cruise lines, the focus is always on how to satisfy the needs of the confusing customers. You are to present them information about best tourist attractions. For this, you will be asked ‘do you have knowledge about tourist attractions of local and international level?

Be prepared to answer this type of question. For the positions like travel consultant, it is mandatory that you gain sufficient knowledge about the top attractions of the world. This is because you would have to handle all kinds of situations, professionally and with a smiling face. Some other similar questions are:

☛ Describe a place where you have been and how you spent your time there?

☛ How you will attract the customers of all ages towards the tour plans of the company?

☛ Have you visited another country with friends, or family?

☛ How will you schedule the tour of the clients?

☛ Do you know basic first aid?

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49⟩ Explain me what are the eligibility criteria for admission to travel and tourism courses?

There are many travel and tourism institutes, affiliated to various universities and colleges, which provide training in tourism courses at the diploma and degree level. The minimum requirement for admission to travel and tourism courses at undergraduate level is higher secondary. The postgraduate courses require graduation in any academic discipline and fluency in at least one foreign language.

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50⟩ Do you know what types of jobs available in travel and tourism industry?

Customer service representatives, reservation representatives, flight attendant, meeting planners, cruise assistants, cruise support staff, cruise directors, corporate travel consultant, Holiday consultant, corporate travel manager, home-based agent, tourist guide, money changer, district sales manager, deputy general manager, director of operations, director of sales and marketing, guest services manager, counter clerk, director of tourism, information officer, director of event services, event coordinator, incentive travel specialist, tour coordinators and many more.

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51⟩ Explain what is your biggest weakness?

The problem with this question is that you’re being asked about your shortcomings, when your instinct, in an interview situation, is to keep your flaws as well hidden as possible. What you need to do is to frame your answer so as to give it a positive spin.

Strengths and weaknesses can be different sides of the same coin, so another way to approach this question is to think about how you overcome the potential downside of your greatest strength. For example, if you’re a natural team worker, is it difficult for you to cope with conflict or assume leadership abilities? How do you cope with this?

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58⟩ Tell me what type of work is involved in travel and tourism industry?

Travel and Tourism industry is mainly concerned with giving services to people who are going away from home, either on business trip or on a vacation. This industry work area involves dealing with customers, providing ticketing and money exchange facilities, arranging visas, making reservations, providing tourist guides and all-important details that are needed.

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60⟩ Has such an incident event happened when you incurred a client’s wrath?

Yes. There was a time when due to severe weather conditions in the state, 45 flights had been delayed. One client called me, furious that I should have known this would happen since “I am in the business”. I did all I could you explain that it wasn’t really my responsibility if a flight got delayed but the client wasn’t having any of it. It was quite unpleasant.

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