☛ A customer problem is taking you longer than expected and you’re running late for your next appointment. What do you do?

☛ How do you prepare yourself before meeting a client on-site? What equipment do you usually take with you?

☛ You are dealing with a customer problem, you’ve tried different ways but nothing seems to work. What’s your next step?

☛ You are asked to fix a printer. All you know is that when the customer tries to print, there’s an ‘error’ notification. What additional questions would you ask to better identify the problem?

☛ Are you familiar with our products? Can you think of some of our common customer queries?

☛ How do keep record of your work? Do you use any tools or systems to help you organize and file the cases you have handled?