Custodial work requires a deep understanding of cleaning equipment and strategies. Tell the interviewer about any prior experience you have that is relevant to this position.
"I have been a custodian for over three years. I've gained extensive knowledge of cleaning procedures and have experience using various chemical cleaners. I follow safe practices and have no problem working under limited supervision."
Since this is a customer-facing role as you know, you will regularly face conflict. What are your strategies for handling conflict?
Explain me about some of the problems with previous products or services that you’ve supported?
The change in the business industry now requires you to have a new set of skills you have to learn, how do you react to that?
You have a project due in one hour but a more important emergency that affects business needs to be fixed immediately, what do you do?
Suppose if a customer came in and wanted to return an item they had obviously used extensively without a receipt, what would you do?
Tell me what do you do if the dialer puts a Do Not Call number through to you by mistake?
Explain me two examples of times when you’ve turned an angry customer into very happy customer?
As you know this position requires functioning well within a team to resolve customer issues. Can you describe your experience working in a team environment and your teamwork skills?
Explain me what do you do when a customer points out a big, known issue with your product or service?
Tell me what do you enjoy about customer service?
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