Try to pick an achievement that is still quite recent. I once asked someone this question and she told me that moving to university was her biggest achievement as she missed her family terribly. I get this, I really do, but she had graduated 15 years earlier and I was hoping for something more recent and relevant than that.
Explain me why do you want to work for our company as Call Center Team Leader?
Explain me how would you handle a call from an angry customer?
Explain the toughest decision you had to make in the last 6 months?
Tell us what do you do if the dialer puts a Do Not Call number through to you by mistake?
Basic Call Center Team Leader Job Interview Questions
Tell us what’s your idea of a call center?
Can you explain about your experience in ABC and training new employees. What does your process look like?
Explain me can you recall a specific time you handled a high-pressure situation well/poorly?
Explain me how would you deal with a client who states they don't want to talk to you?
Tell us have you ever encountered a serious conflict with a supervisor?
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