⟩ Suppose if a customer was angry at you because you took a wrong turn, how would you manage the situation?
Tell them that such incidents will not happen if you are on the driver?s seat, but in-case if it happen then there will be a possible reason of road being block or a new short-cut you found to drop the passenger on his place before time.
Take the responsibility to get the customer satisfied on your decision by giving some reasonable answers.