Cargo Agent

Charges as stated on the air waybill to be collected from the consignee

A forwarder breaking the bulk: taking care of the unpacking and sorting of goods after the flight

Code used in the Harmonised System for the classification of goods, which are mostcommonly produced and traded

The commission to a certain person or body to act on behalf of another person or body ; the person or body can be authorised e.g. to issue air waybills or to collect freight

It is ok to leave a job but it is important to make sure they know you left on good terms.

Soon, I would like to climb the ladder to the position of a cargo manager.

☛ First, state you would listen to the customer and find out what their complaint is.

☛ Then say you would sympathize with the customer.

☛ Next, help the customer with their complaint and if you could not do anything you would escalate the problem to your manager.

Obviously, airlines get very busy. Especially during the holidays. Give the interviewer a great example of how you worked well under pressure in school or your last job.

I work well under pressure (this is a great answer because airlines get extremely busy and you need to stay focused during this time).

☛ First, state you would listen to the customer and understand the complaint.

☛ Then state you would sympathize with the customer.

☛ Next, say you would try and fix the problem.

☛ Finally, mention you would learn from the experience and if the customer was still upset, say you would not let it impact your service to other customers.

Case by case basis. I take into consideration timeframe allowed, meeting customers needs, trying to get new customer.

A numeric multi purpose system for the classification of goods with its six digits covering about 5000 descriptions of the products or groups of products most commonly produced and traded, designed for customs purposes, but can also be used for statistics, transport purposes, export, import and manufacturing; the international convention on the HS was established under auspices of the World Customs Organisation in 1983

Association of European Airlines

(Pro forma) Invoice for import declaration (customs and statistics) purposes, stating the commercial price, added with the costs for freight, insurance and packing etc., terms of delivery and payment

Airport-to-airport

Advise, Advised, Advising

As a cargo agent, I have been busy performing many duties, such as loading and unloading freight, receiving and processing orders, and preparing and examining bills of laden.

In addition, I have been responsible for collecting fees and processing payments. Moreover, my duties include examining manifests and notifying consignees of logistics. Checking import and export documentation to determine cargo contents is also part of my work.

List of shipments carried in one consolidation

Ensuring that the right routes and logistics are suggested is important. And this is where I focus on.

With smile face hiding angry to customer and listening to their problem and work hard to solve them.