Cargo Agent

Amount of goods still to be delivered or received and for which the planned or agreed date has expired

The separate reception of parcels or packages and the holding of them for later dispatch as one consignment ; consolidator role

Keep your answer brief. Simply state customer service agents handle ticketing, baggage check-in, baggage claims, reservations, information inquiries and resolving complaints and problems.

A written complaint about the execution of a contract of transportation by a carrier, combined with a demand for financial compensation

A collection of shipments belonging to different shippers travelling to one destination or area to be distributed to several consignees

Goods on which the customs duty has not yet been paid, and which therefore, are under the control of customs; usually in a Bonded warehouse.

An official statement from a customer to a carrier about his unhappiness with the service or operation of the service provider

A continuous reservation (allotment) for space at one or more flight / date combinations with an airline

Arrive, Arrived, Arrival

Also a C2K milestone: ARR = cargo and documents arrived at airport of destination

A C2K key performance indicator: FAP = Flown As Planned (the complete shipment has flown at or before the last planned flight with a maximum 12 hour delay)

Transport from an airport of origin to an airport of destination

One of the main skills that I possess as a cargo agent is my ability to handle many tasks at the same time. Knowledge of cargo processing is also a virtue that I possess. In addition, I am skilled in estimating freights and postal rates.

Another one of my skills which I depend on is my ability to route inbound and outbound shipments. Additionally, I am well-versed in checking items in order to ensure that they meet specifications.

☛ I would find out what is wrong with the customer.

☛ If it was lost luggage I would do my best to find where their luggage is.

☛ If a flight was delayed I would explain why the flight was delayed. Mention it is important to keep the customer happy as an unhappy customer will never return.

Here we want to find out what skills and experience are required and reassure the interview you have the skills and experience to do the job.

☛ I have excellent communication skills which will allow me to work well with customers.

☛ I work well under pressure.

☛ I am physically fit and will not have any problems lifting items up to 70 pounds.

☛ If you have any customer service experience now is the time to mention it.

Cargo Community System ; information system integrating the communication between air cargo parties at an airport

A forwarder consolidating shipments before a flight ; these shipments belonging to different shippers and travelling to one destination or area in order to be distributed to several consignees after the flight

Electronic freight documents project from IATA ; e-Freight aims to take the paper out of the air cargo supply chain and -processes and replace it with cheaper, more accurate and more reliable electronic messaging ; facilitated by IATA, the project is an industry-wide initiative involving carriers, freight forwarders, ground handlers, shippers and customs authorities

Working as a cargo agent is challenging on the whole. However, the most challenging part is lost shipments. As a cargo agent, I am answerable to many people, which can get quite tricky at times like these.

Well I will prepare my self first analyze which work is to be done first or necessary I will do that and so on.

You will need to be flexible with your hours. Mention you have no problems working weekends and holidays too.