Some interactions matter more than others. The ones that matter the most have a measurable impact on the answers to these two questions:
★ What do your customers think about you?
★ What do your customers do based on their perception of you?
What does a good customer service mean?
Tell me what would you do if a customer complains that the coffee tastes terrible?
Do you know why do customers shop at this store?
Please tell me what is a customer service?
If you had to turn down a request from a valued client, what would you do?
Can you explain how you contact or initiate communications with customers?
You ever felt, during course of your work, that the existing systems and solutions are not sufficient to meet the needs of customers properly and/or that they need to be changed? If so, tell me more.
How do you handle negative feedback from very angry clients? How do you respond to him/her?
Explain with an example, how would you handle a situation where a customer is asking for something, which is not in the interest of the company or which would violate a policy of the company?
Would you create professional relationship with the clients?
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