The customer is no doubt having trouble with their product, and having to wait on hold for technical assistance can be frustrating. I understand this, and thus I can avoid getting angry because I can sympathise with their frustration. Irate customers are part of life, and a simple apology will usually go a long way toward calming them down.
If you were new to a company that did not have an ethics or compliance program, where would you start for information?
Suppose if A company provided beeper includes several different tones, including the song, "Dixie," and an employee is offended by the fact that a beeper holder chose this option. What would you do?
Tell me if a company has a diversity policy, including sexual orientation, and there were employees who complained about this facet of the policy, what would you do?
Suppose there is a former employee of your company who wants to come back to work for you. You have an opening for which the former employee is qualified. Should you post the position? Why or Why not?
Tell me what would you do if someone in management asked you to do something unethical?
Share if you have experienced a loss for doing what is right?
Suppose if you knew that your supervisor was doing something unethical, what would you do?
How do you deal with employee handbook policies that have contradictory values?
Suppose you feel that you are a very good employee and others, including your peers, are telling you that you don't measure up - what would you do in this case?
Suppose You feel that you are a very good employee and others, including your boss, are telling you that you don't measure up - what would you do in this case?
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