Be positive and honest. "My greatest strength is maximizing the efficiency of my staff. I have successfully managed numerous teams on difficult projects. I have an excellent ability to identify and maximize each of my staffs strengths." Give examples.
You have a project due in one hour but a more important emergency that affects business needs to be fixed immediately, what do you do?
Suppose if a customer came in and wanted to return an item they had obviously used extensively without a receipt, what would you do?
Tell me what do you do if the dialer puts a Do Not Call number through to you by mistake?
Explain me two examples of times when you’ve turned an angry customer into very happy customer?
As you know this position requires functioning well within a team to resolve customer issues. Can you describe your experience working in a team environment and your teamwork skills?
Explain me what do you do when a customer points out a big, known issue with your product or service?
Tell me what do you enjoy about customer service?
How much are you willing to sacrifice to be successful at work?
If you have multiple projects on your plate, how do you handle completing them on time?
Tell me what is an example of a time when you identified a problem and advocated on behalf of a customer?
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