Waiter

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“Waiter related Frequently Asked Questions by expert members with experience as Waiter. These questions and answers will help you strengthen your technical skills, prepare for the new job test and quickly revise the concepts”



58 Waiter Questions And Answers

21⟩ Tell me what is the toughest time you faced in your life?

This question is to find out how can one handle hard situations. This will reveal the capability of a candidate. You should not hint them that you are arrogant and impatient. Only tell them the story in which you played a good role. Put yourself with a story which gist with an excellent potential skills that will tell the interviewer how you handled the customer. Like for example, one day you had to handle many customers, which is very important for the hotel to make business on that day, tell them how quickly you took a menu and served the customers well with the help of your team.

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22⟩ Explain me what have you learnt from your previous job?

Most probably the employer might try to get some negative opinion from a candidate about his / her previous job experience. But the way of handling such question would be that when a candidate is approached by such question then he / she needs to project the positive side of his / her previous job. And also have to keep in mind that a candidate needs to present only positive side of the restaurant or company even if they are no longer working in that particular restaurant or company.

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23⟩ Tell me what are your additional skills?

In this fast and competitive world, the employer expects an additional skill that can be enclosed for the purpose of successful turnover of the restaurant business. And that's why the candidate should have some special skills like bar attending or anything, this provides a possibility that the candidate might get selected for the job offered. Therefore, obtaining additional skills in a restaurant business can be an added advantage for the candidate.

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24⟩ Explain what is your favorite part of serving?

Use this question to show your employer that you know your way around a restaurant. Give an answer that uses some common restaurant terminology. Also, use this question to highlight why you want to work in a restaurant. This well let your prospective employer know you're not just there to collect a paycheck. Here's an answer that accomplishes what you need:

"I enjoy the constant challenge. Every day is different. Every shift has a new surprise, and I enjoy the challenge of handling them. I also like how I improve more with each one. I always handle a new situation better than the last, and I like the progress I've made. This also keeps the job from being boring."

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25⟩ Tell me how often do you miss shifts?

Very rarely. If I do, there is certainly a valid reason, and I will ensure that supervisors are given enough notice, or I will work to find someone to replace me.

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26⟩ Tell Me Have You Worked as a Waiter Before?

One of the first questions you will likely be asked when you are being interviewed for a position as a waiter or waitress is whether or not you have any previous experience. Since you will be required to perform a variety of tasks which include taking orders, delivering orders, prepping workstations, handing disgruntled customers and even handling money, most employers prefer experienced wait staff. If you have experience, simply provide this information. If you do not, a statement such as, "While I don't have formal experience, I enjoy working with people and I learn very quickly" should suffice.

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27⟩ Explain me about the customer with whom you had a bitter experience?

Never display the interviewer that you handled the customer badly, tell them that you tried to help them but still the customer is not satisfied. Example: Once I got a chance to face the couple who were in an argument and they are in a bad mood. I tried to help them, I gently asked them what they would like to have. They were very impatient at me, but still I maintained my pleasant smile and took the menu as per their instructions, when people are at bad mood they will not like whatever we do so all one need to do is just understand their mood and carry out the same professional behavior.

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28⟩ Explain me how would you take negative feedback?

This shows whether the candidate is eligible to land this job. The answer should be very impressive. You can answer like I will always try not to get negative feedback, but if I get one, will take it in a positive manner. I would always ask my customer for feedback which is very important to develop myself. It will try to analyze my mistake so that I will improve my skills while facing my next customer.

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30⟩ Tell me what's more, that the waiter has to do?

It is not enough to just take the order and provide them a bill. I will also check whether the table arrangement is good and comfortable for the customer. Have to check whether the glasses and other spoons, forks, knives are available. Also check whether the water is refilled in the middle of the meal. Find whether the food is good, or if there are any issues try to solve them, replace the food if something went wrong. Help the customers if they want anything else from a meal like desserts, etc. When they are done with the meal I will wish them that it is happy to serve them and hope to see them again.

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32⟩ Explain a typical work week for catering waiter position?

Interviewers expect a candidate for employment to discuss what they do while they are working in detail. Before you answer, consider the position you are applying for and how your current or past positions relate to it. The more you can connect your past experience with the job opening, the more successful you will be at answering the questions. It should be obvious that it's not a good idea talk about non-work related activities that you do on company time, but, I've had applicants tell me how they are often late because they have to drive a child to school or like to take a long lunch break to work at the gym. Keep your answers focused on work and show the interviewer that you're organized ("The first thing I do on Monday morning is check my voicemail and email, then I prioritize my activities for the week.") and efficient.

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33⟩ Tell me what do you want to work for our restaurant?

This question actually will be helpful for the candidate this is a chance to impress the employer It will be an addition if you had experience in having some food at their restaurant so that you can share your good experience how you enjoyed it. You may answer like this I am a food lover, and enjoy serving food at home. So this is the best place where I can show my talent, I heard a lot about this restaurant its pretty famous in the town so I will be privileged if provided to work with your organization. This will really help for my career growth. I am happy to attend the interview for this prestigious hotel.

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34⟩ Tell me what is your least favorite part of serving?

Fight the urge to say there's nothing you dislike. While this is the perfect answer in theory, in reality if falls flat because it's simply not true. No job is perfect, so pick something that everyone can relate to. Some part of the restaurant business that nobody likes. That way you are being completely honest in your answer, but without sounding undesirable. Here is an answer that any restaurant worker can relate to:

"My least favorite part of serving is bad tips. Not every customer will appreciate my service as much as others. But it's not something I can change, and I try not to take it personally. I can't expect every customer to tip the way I would."

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35⟩ Basic Waiter Job Interview Questions

☛ What jobs have you worked that required you to be in a fast-paced and crowded environment? How did you maintain quality standards in this environment?

☛ What do you consider to be good customer service?

☛ Describe a time when you had to deal with a particularly difficult customer/table. How did you handle the situation? Is there anything you would have done differently?

☛ Have you ever taken charge in a restaurant in an emergency?

☛ How do you handle fast-paced work environments?

☛ How do you entertain customers as a waiter?

☛ What is the most difficult part of being a waiter?

☛ Imagine a customer asks for an item on the menu that is not available at the time. How do you convince him to select something else?

☛ What would you do if a customer sent his meal back?

☛ If a customer asks for a suggestion, what would you say?

☛ What is your favorite item on our menu?

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36⟩ Operational and Situational Waiter Interview Questions

☛ What is your experience with customer service and how does that relate to this position?

☛ Describe your last dining experience and how it could have been improved.

☛ What do you know about our main competitors?

☛ What are some food trends that you've recently noticed?

☛ What wines do you often recommend to your customers?

☛ Recall a time you handled a customer complaint. What was the situation and outcome?

☛ What would you if your customer tried to combine some special offers that can't be combined?

☛ How do you stay organized while taking orders?

☛ How would you rate your upselling skills?

☛ How would you handle getting a bad tip?

☛ What would you do if your car broke down on the way to work?

☛ Recall a time a team member wasn't doing their share of the work. How did you handle it?

☛ What are your feelings on tip sharing?

☛ Have you dined with us before? What do you think we could do better?

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38⟩ Tell me are you ready to stretch yourself for extra hours?

The answer should be positive otherwise it will lead to disqualify you for not being flexible. Yes I am ready to serve the organization whenever they need my help. Sometimes the restaurant may be houseful with crowd and short of staff. Then I will be always there to work hard for the success of the restaurant. I am not working for the money but as I love this job so i will accept any kind of responsibility. This question is to know whether the candidate is able to handle the pressure and ready to help restaurant in hard situations. It is to know how stable the candidate is in doing the work.

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40⟩ Briefly introduce your self?

Tell me something about yourself, this is the basic question that will be asked by the interviewer. Always remember to say about the strengths and positive things about you in the interview. To be a unique applicant in the interview, one should not boast about themselves, but should elevate their attitude and zeal to work in this role. Try to relate your previous experience with the waitress role how that experience will help to grab this position. Let them know your ability with an example how did you managed a tough customer with your patience and pleasing smile.

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